[FormulaGV80]

I'm having an issue with my GV80... It's an annoyence really. I'm driving with the Map screen active (either with or without a destination) and after a few minutes the screen goes back to the screen with all the icons (Home Screen). I tried various other settings, like playing different sources for the music I'm listening to, trying it with or without directions active, but can't find the fault. I know I can reset the system by pressing Map and Setup but would rather not do that due to losing data already stored.
Is anyone else seeing this behavior?

I just suddenly developed this exact problem as you described it. Did you ever get a resolution to your problem? What was the cause and how was it corrected? I also do not want to mess with the system myself and will be making an appointment with the dealer next week. I would appreciate any reply. Thank you.

 

[FormulaGV80]

Me too. Seems to be a software glitch. Same problem happening on the 2021 G80 loaner they gave me while they try to solve the issue.

I just suddenly developed this exact problem as you described it with my GV80. Did you ever get a resolution to your problem? What was the cause and how was it corrected? I also do not want to mess with the system myself and will be making an appointment with the dealer next week. I would appreciate any reply. Thank you.

 

[FormulaGV80]

I just developed the same problem too. After about a minute or so, the screen says "Navigation Currently Unavailable". If I stop and put the car in park and then put it into gear again the navigation comes back for about a minute and then cuts out again. I noticed this thread started about 3 months ago with the most recent thread 21 hours ago. Has anyone found a remedy to the problem? What is Genesis saying about it?

I also got the same message on the screen when it went to the icons selection screen by itself and then also further automatically changed itself to the screen saver screen (ie picture of the weather and temperature) with a warning on that screen saying “navigation currently unavailable,” as you just described. I have never had that warning in any of my cars driving all the same routes. So it is definitely a car specific GPS/infotainment issue with the GV80. Being that it prevents me from using the GPS navigation system for my business trips, I consider this a very serious issue. For me it’s not just an annoyance.

 

[FormulaGV80]

I spoke with the Genesis dealership this morning to schedule the repair of our issue. The service manager said that Genesis is aware of the problem. It is considered to be an issue with the operating system for the entire infotainment system. The solution will be a software update. I asked the expected ETA for the software fix. It has not yet been established. Stay tuned.

 

[FormulaGV80]

Interesting that my dealer said Genesis is still working on creating an OS update for this and that it is projected to become available around September but that this is not certain. That’s why I didn’t post the possible date, because it may be inaccurate. Would you be so kind as to post the OS identification Version number after your new OS is installed so I can compare that to my current OS version and compared to what my dealer knows about the identification of the anticipated update. If you are getting an update then my dealer should be aware of such an update being available. My car was produced in the factory in February of 2021. Maybe yours was an earlier car? Or was it?

 

[FormulaGV80]

I had a hunch that might happen. When I had talked to my service manager he said, previously when they tried to fix the problem by reinstalling the latest current OS, it did not fix the problem permanently. So he said it was not worthwhile reinstalling the latest current OS (which my GV came with) and that we would have to wait. He did not want to promise September because he said the updates are not always released on time. I thought that was honest. Thanks much for letting me know your experience.

 

[FormulaGV80]

Ok, so as soon as replying to you above they told me they updated the software and it's still not working. They then told me exactly what you were told that Genesis is working on an update that should be ready in September. They explained that in the other vehicles that they reinstalled the software the system then functioned properly, but not on mine. They actually had another GV80 in there now they worked on just before mine and it worked. So unfortunately I don't have an OS version to give you, we're all in the same boat right now, we have to wait a little for the fix.

By the way, my problem did not develop until 5 months after driving the car with no problem. So, it is very possible that the reuploaded car you saw repaired at the dealer service may redevelop the same problem after the owner goes home with it. My problem started intermittently and now it’s every day. That’s often the risk/cost of being an early adopter. It comes with the territory. That’s how I’m consoling myself. I’m not happy about it but it’s a fact of life. Hopefully the fix will be on time and reliable.

 

[FormulaGV80]

Let's keep in touch on this, thanks.

Will do. Thanks.

 

[FormulaGV80]

Yes indeed AJB, my map screen also magically appeared to fix itself just three days before my appointment to have the dealer install the newest August map and software update. I monitored the screen stability for three days before my appointment and it remained perfect. But, because I was not certain that it would be a permanent self fix, I kept my appointment with the dealer to install the August fix anyway, just to be sure I have the newest update. So far the map has stayed on. However a few times I noticed that, when programming a destination, there seemed to be a lag of “calculating“ processing when programming the destination. Early on after the dealer update, I had one incident where the screen appeared to freeze and the car was unable to calculate/process a new destination input. Similar to the spinning Beachball on a Mac desktop computer or the spinning cursor on other computers during processing/calculating, the map “Calculating” icon was just spinning in a circle with no processing conclusion. I had to turn off the engine, turn the car back on, and then the processing worked after I input the destination again. So I am not 100% certain that the dealer’s install of the operating system was 100% perfect. I am monitoring the situation to see if it will iron itself out. Hopefully it will operate smoothly from now on and that my experience was just a temporary glitch. If not, I will have to call the dealer back for a reinstall. This is just another example of where Corporate and Dealer Genesis could have better communication with owners. If they had told us (and all dealers) that they were sending out the over the air update, then I would know to expect it and not have to bring it into the dealer in the first place. Maybe the over the air update, in my case, would have been better than the dealer install. Now I really do not now. So I will just monitor, on a daily basis, and hope the dealer installed software functions and holds well. Have you noticed any lag in Destination processing where the “Calculating” notice takes a little longer?

 

[FormulaGV80]

Good to see your update. I drove the car several times yesterday and the map held stable. I did not have any more screen freezes after the one time day-after-installation freeze. The spinning “Calculating” notice is most clearly visible on the heads up display where the turn by turn directions show up on the windshield immediately after inputting a new destination. It is more difficult to see the very small processing icon at the bottom left of the 15” map screen itself. The processing is not a long delay, so it is even possible that I never noticed it in the past but was always there. I may just be more sensitized to the processing operation because of the glitches of the past. And if the processing is taking some seconds more, it is still acceptable as long as I do not have a complete freeze up a second time. So far so good. I’ll still be interested in seeing if you notice a longer processing time for creating the destination route than you had In the past. Thank you.

 

[FormulaGV80]

Good to hear back from you about your positive experience. I’m also glad that you were kind enough to check the “Calculating“ time when I would see the spinning icon showing that it’s processing a Navigation Destination input. I have not had any glitches since the first freeze which I had the day after my dealer OS install (which was done several days after the automatic on air install which I was not aware had been done and appeared to correct the problematic issues). So it looks like mine is functioning exactly like yours, which you did on air. I am OK with the several seconds delay in extra processing time. As you indicate, It’s not that significant. The important thing is that the system is reliable and accurate. The driving experience is definitely more relaxing and happier when I’m not worrying about blank Map screens and freeze ups. Best of luck with your vehicle enjoyment.

 

[FormulaGV80]

Thanks. Will do…