[GV802021GCSD]

I'm having an issue with my GV80... It's an annoyence really. I'm driving with the Map screen active (either with or without a destination) and after a few minutes the screen goes back to the screen with all the icons (Home Screen). I tried various other settings, like playing different sources for the music I'm listening to, trying it with or without directions active, but can't find the fault. I know I can reset the system by pressing Map and Setup but would rather not do that due to losing data already stored.
Is anyone else seeing this behavior?

I drive with the map screen on all of the time. Never had a problem yet. Knock wood.

 

[GV802021GCSD]

Can I ask a favor? Can you take a picture of the screen that shows the SW versions you are running? I’d like to see what you’re running, compared to mine and see if I install the same version as you if the problem goes away.

Here's what shows on my screen, it has a scroll to second page so I'll just type the info here.

System Name
Gen 6 Premium Class Navigation

Updated
12-05-2020

S/W Ver.
JX1.USA.P6.001.001.20123

Firmware Ver.
JX1.USA.2.200924.MICOM

NAVI APP VER.
PRM6.NAM.GNS.200924.1230

MAP VER.
NA.13.47.640.01

Model
JX1AS.P6CLC.A.US

 

[GV802021GCSD]

I'm calling my problem a non-persistent nav screen. There are two SW versions that are different from the version that is reported to work well.

Here is what I found:
View attachment 1753

I will research this with Genesis and report back here with the answer I have found.

Please note the information on the left of this table that I provided has NOT been upgraded with the available new upgrade as of yet. I'm more of the thought that I don't want to be the first in case there are issues. So I usually lag behind on upgrades for a bit. This is the nav that came with my car, it was updated at the port when it arrived in the US and we were told so when waiting for the car as this was a pre-ordered vehicle.