Welcome to the forum @jschuster.
Sorry to hear about the bad customer service. Have you tried calling them back? As frustrating as it might be, after enough tries (but hopefully not too many) and different methods of contacting them, you might get through with someone that will actually help.
How about these ways to contact them that I found here?
(844)-340-9741
Mon-Fri 5:00am - 5:00pm PST
Sat 6:30am - 3:00pm PST
Sun Closed
24/7 Roadside assistance (844) 340-9742
Calling Genesis dealers throughout New York state closest to you with good ratings might be another way.
Sorry to hear about the bad customer service. Have you tried calling them back? As frustrating as it might be, after enough tries (but hopefully not too many) and different methods of contacting them, you might get through with someone that will actually help.
How about these ways to contact them that I found here?
(844)-340-9741
Mon-Fri 5:00am - 5:00pm PST
Sat 6:30am - 3:00pm PST
Sun Closed
24/7 Roadside assistance (844) 340-9742
Calling Genesis dealers throughout New York state closest to you with good ratings might be another way.