Customer Service and Vin indicates another owner

Fred Walker said:

Remember, this is a new car. I am being asked to correct Genesis' error.!

Dear Mr. Walker,
Thank you for contacting Genesis Motor America. We are sorry to learn of the discrepancy in our ownership records of your 2021 GV80.

Genesis is committed to the accuracy of our customer ownership records. In order to review your requested changes, we will need copies of the following documents.

- Original Vehicle Purchase Agreement or Bill of Sale

- Certificate of Title or Application for Certificate of Title

- Odometer Statement from time of purchase

Please provide this documentation to our offices by 6/6/2021 which is 30 days from the date of your request. Please send in your documents utilizing the following steps:

1. Go to Genesis.com/us
2. Scroll to the bottom of the page and click "Contact Us"
3. Click "Update Existing Case" and reference your case number below.

When received, we will forward these with your request to the appropriate personnel to correct your Name. Requested changes will be reviewed and considered based upon the information contained in the sales documents for your 2021 GV80. We appreciate your patience as the review process may take up to 30 days.

If you have additional questions or concerns please contact Genesis Customer Care.

Genesis Customer Care
(844) 340-9741
Monday-Friday 5:00 AM to 5:00 PM Pacific Time
Saturday 6:30 AM to 3:00 PM Pacific Time
Sunday - Closed

Please reference case number 18229110.

Thank you again for contacting Genesis Motor America.

Respectfully,

Genesis Customer Care

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Fred Walker said:

Short version,
Bought new GV80, went to register with MyGenesis and could not, because vehicle vin was already registered to another owner ??

So what to do.
Called dealer, know of problem and failed to correct??
Dealer has not corrected or responded since/

Submitted issue with Genesis SC, have cases number, two calls, about case and no action.
Last call [second] to CS proved they are useless, prior agent took notes and did nothing, and did not call back as requested
Second call agent, could not address, would not agree to call back, laid it on the dealer, so Genesis CS apparently has not power.

Explained the registered person could use the genesis app to mess with my car, placing me at a Security and Safety risk, Asked to escalate, or another contact with ability to address, Nothing offered.

CS is useless, she wished me a good day.

I have reached out to Customers Reports, this poor CS will go on record with them.


Question: What suggestions or resources are there?

I am looking for Mark Del Rosso's email address.

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JhonB said:

I had that same issue with the car being registered to some corporation. They had me email them a copy of the bill of sale and for some odd reason, my car insurance info and they fixed it in 24 hours. Must be something they they have run into a lot and have now sped up the fix.

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MLB007 said:

But the fact that this kind of bs keeps happening with/about this car is just a total farce.
What a joke of a company.

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JhonB said:

Well, honestly, for me, this is the only issue I have had and it was taken care of with little effort. I am dreading my first service and trying to get an appointment let alone the valet service or loaner car. But I am hoping that I am pleasantly surprised and all goes well.
I came for an Audi and their connect services were pretty much a joke. Tons of people that could not get connected and then the service would go out all the time. And the cost was a joke as well. one year was more than 3 years for my Acura. So I know how you feel and because of all the issues I had with Audi, that was my first and last. Looks like you fee this way about Genesis.

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