[kjancaitis]

Here's the experience we had at the Genesis dealership in Dublin, CA. First, they added a dealer markup of 20% (10K) to the price of the car. Then, they had the gall to tell me that the car I wanted to trade in only had a retail value of 39K, even though I had in hand a confirmed offer of $44K+ for it from Carvana, KBB put the trade-in price at $45K, and the local dealership was selling a 2-year older model of the same make with 3 times the mileage I had on mine for $40k. Needless to say, we walked right out at this point.

When I got home, I went on the chat line with the Genesis concierge and laid out the whole story, ending by telling them that this is not how I expected to be treated by a luxury car dealer, and that type of behavior would drive me and others to different manufacturers. It might be a tilting at windmills, but I figured they should know that this was unacceptable. Maybe if they heard from enough people, it might make a difference.

As an aside, if you think that all dealers are putting on unreasonable markups as a necessary consequence of the pandemic, it isn't so. Last spring, we purchased 2 new cars from other local dealers at MSRP with the full trade-in value for our old cars.

 

[hd222]

Here's the experience we had at the Genesis dealership in Dublin, CA. First, they added a dealer markup of 20% (10K) to the price of the car. Then, they had the gall to tell me that the car I wanted to trade in only had a retail value of 39K, even though I had in hand a confirmed offer of $44K+ for it from Carvana, KBB put the trade-in price at $45K, and the local dealership was selling a 2-year older model of the same make with 3 times the mileage I had on mine for $40k. Needless to say, we walked right out at this point.

When I got home, I went on the chat line with the Genesis concierge and laid out the whole story, ending by telling them that this is not how I expected to be treated by a luxury car dealer, and that type of behavior would drive me and others to different manufacturers. It might be a tilting at windmills, but I figured they should know that this was unacceptable. Maybe if they heard from enough people, it might make a difference.

As an aside, if you think that all dealers are putting on unreasonable markups as a necessary consequence of the pandemic, it isn't so. Last spring, we purchased 2 new cars from other local dealers at MSRP with the full trade-in value for our old cars.

There are lots of slimy genesis dealers. Two things. First, you cannot complain about the trade offer. I've had a 9k spread between carmax and vroom. Not everyone wants your car. Simply sell it yourself. Second, the markup is repulsive despite many other brands doing the same. I literally searched every dealership inventory within a 700 mile radius manually by visiting their websites. I paid MSRP and had the car shipped to me for 700. The local dealerships had the GV70 base marked up 3-5k. Expand your search, never walk into a dealership, even if its local until you have a deal on paper. You will always get the best deal by negotiating via email.

 

[Monty]

Another thing to add. Not sure Genesis USA cares about our complaints. I called them to file a formal complaint about my dealer’s service department. I’ve caught them in multiple lies, and can’t seem to get an issue fixed. The latest is that my car was just in for a repair and I told them to do an oil change and tire rotation, which they assured me they did. Given my distrust, I marked my tires in advance. Well, they just returned it to me and sure enough, the tires are in the same positions as before.
Not sure what to do with these people.

 

[hd222]

Another thing to add. Not sure Genesis USA cares about our complaints. I called them to file a formal complaint about my dealer’s service department. I’ve caught them in multiple lies, and can’t seem to get an issue fixed. The latest is that my car was just in for a repair and I told them to do an oil change and tire rotation, which they assured me they did. Given my distrust, I marked my tires in advance. Well, they just returned it to me and sure enough, the tires are in the same positions as before.
Not sure what to do with these people.

Wow, name the dealership here. Post negative google reviews. This is unacceptable.

 

[Monty]

Genesis of Framingham, MA.
The other thing I caught them in a lie wax when it was in for service before. While in the phone with their service department, the guy told me the car was being looked at right now.
I reminded him that I could request images through the App and that the car was in the same parking spot outside as it had been since it arrived the previous day. Silence.
Then he said they would be bringing it in right away.
Gotta stay on top of these people.
Back to Genesis USA. They told me they’d open a complaint and email me the details. Never got anything. I don’t think they care.

 

[JJL256]

Here's the experience we had at the Genesis dealership in Dublin, CA. First, they added a dealer markup of 20% (10K) to the price of the car. Then, they had the gall to tell me that the car I wanted to trade in only had a retail value of 39K, even though I had in hand a confirmed offer of $44K+ for it from Carvana, KBB put the trade-in price at $45K, and the local dealership was selling a 2-year older model of the same make with 3 times the mileage I had on mine for $40k. Needless to say, we walked right out at this point.

When I got home, I went on the chat line with the Genesis concierge and laid out the whole story, ending by telling them that this is not how I expected to be treated by a luxury car dealer, and that type of behavior would drive me and others to different manufacturers. It might be a tilting at windmills, but I figured they should know that this was unacceptable. Maybe if they heard from enough people, it might make a difference.

As an aside, if you think that all dealers are putting on unreasonable markups as a necessary consequence of the pandemic, it isn't so. Last spring, we purchased 2 new cars from other local dealers at MSRP with the full trade-in value for our old cars.

I had a less than positive experience with genesis of dublin as well.. I live in Sacramento and they are the only ones that had the 3.5 Prestige in Cardiff green in all of northern CA, so I had to go to them. They wanted $10k above asking but I was able to get it to MSRP if I agreed to be there in 2 hours. Got there on time and was able to get the car. Had to wait about 4 hours for them get the car ready (even though they said they would do it while I was driving down), then sales person went home without showing me the car features. Best part is after the drive to the dealer (on a hot Sept day) I asked if I could have a bottle of water and his response was "yeah, we have a vending machine down the hall, but be careful, it only takes one dollar bills..." kind of different experience than when I bought my 540i from a local BMW dealer. Hoping that local Genesis dealers in Sac area will be better when it comes to service!

My feeling is that there is too much interest in the GV80s and not enough inventory that they think they can crank up the ADM

 

[Vicki]

Here's the experience we had at the Genesis dealership in Dublin, CA. First, they added a dealer markup of 20% (10K) to the price of the car. Then, they had the gall to tell me that the car I wanted to trade in only had a retail value of 39K, even though I had in hand a confirmed offer of $44K+ for it from Carvana, KBB put the trade-in price at $45K, and the local dealership was selling a 2-year older model of the same make with 3 times the mileage I had on mine for $40k. Needless to say, we walked right out at this point.

When I got home, I went on the chat line with the Genesis concierge and laid out the whole story, ending by telling them that this is not how I expected to be treated by a luxury car dealer, and that type of behavior would drive me and others to different manufacturers. It might be a tilting at windmills, but I figured they should know that this was unacceptable. Maybe if they heard from enough people, it might make a difference.

As an aside, if you think that all dealers are putting on unreasonable markups as a necessary consequence of the pandemic, it isn't so. Last spring, we purchased 2 new cars from other local dealers at MSRP with the full trade-in value for our old cars.

We started in Dublin then when to Stockton Genesis and bought there. We got the GV80 and paid MSRP. We told them we weren’t paying the markup and they took it off but it wasn’t the ‘hot’ car last summer so that may have helped. They are very nice and helpful.

 

[WhiteShadow]

All interesting posts. I bought my GV 80 from Framingham after a dealer change in RI, which was strange how it went down. Anyway, no issue with the dealer. My bigger question is the fact that i have not received one phone or email from either the dealer or Genesis themselves to ask me about my experience and get feedback on the car. I think after 5000 miles that they would want feedback. In years past, i would get called from Nissan and VW after i bought cars asking for all these things. Not a peep and I was expecting a lot more reach out based on it being a high end car. My two cents anyway.

 

[Airforce21]

I hate to be the bearer of bad news, but Genesis doesn't care what the dealerships do. I was told when I called the concierge that all vehicles are sold to dealerships prior to them selling them, and that all issues must be handled with that specific dealer. They are basically just a customer service line to buy new vehicles. Most dealerships service department doesn't even work through the concierge app and this is why. I had a few bad experiences with my dealership and called them only to have to resolve the problems on my own in the end. Best thing you can do is find another dealership that you like and deal with them, doesn't have to be where you purchased the vehicle.

 

[John K]

There are lots of slimy genesis dealers. Two things. First, you cannot complain about the trade offer. I've had a 9k spread between carmax and vroom. Not everyone wants your car. Simply sell it yourself. Second, the markup is repulsive despite many other brands doing the same. I literally searched every dealership inventory within a 700 mile radius manually by visiting their websites. I paid MSRP and had the car shipped to me for 700. The local dealerships had the GV70 base marked up 3-5k. Expand your search, never walk into a dealership, even if its local until you have a deal on paper. You will always get the best deal by negotiating via email.

The Genesis web site has a search feature at the bottom of the page that allows you to find a car with a filter system. There were two cars like I wanted in the USA. The first dealer wanted over MSRP and the second dealer was at retail MSRP. That car was 1000 miles away so we Fed Exed the paper work and I flew to Denver to pick up the car. Easy!

 

[johncolts54]

All interesting posts. I bought my GV 80 from Framingham after a dealer change in RI, which was strange how it went down. Anyway, no issue with the dealer. My bigger question is the fact that i have not received one phone or email from either the dealer or Genesis themselves to ask me about my experience and get feedback on the car. I think after 5000 miles that they would want feedback. In years past, i would get called from Nissan and VW after i bought cars asking for all these things. Not a peep and I was expecting a lot more reach out based on it being a high end car. My two cents anyway.

Hi, come to think of it I never did either!

 

[johncolts54]

Here's the experience we had at the Genesis dealership in Dublin, CA. First, they added a dealer markup of 20% (10K) to the price of the car. Then, they had the gall to tell me that the car I wanted to trade in only had a retail value of 39K, even though I had in hand a confirmed offer of $44K+ for it from Carvana, KBB put the trade-in price at $45K, and the local dealership was selling a 2-year older model of the same make with 3 times the mileage I had on mine for $40k. Needless to say, we walked right out at this point.

When I got home, I went on the chat line with the Genesis concierge and laid out the whole story, ending by telling them that this is not how I expected to be treated by a luxury car dealer, and that type of behavior would drive me and others to different manufacturers. It might be a tilting at windmills, but I figured they should know that this was unacceptable. Maybe if they heard from enough people, it might make a difference.

As an aside, if you think that all dealers are putting on unreasonable markups as a necessary consequence of the pandemic, it isn't so. Last spring, we purchased 2 new cars from other local dealers at MSRP with the full trade-in value for our old cars.

When I started looking, Live in Ohio, yes the GV80 and 70 was hard to find. A Cleveland Dealer came back with a Premium mark up which I refused. I don't agree with the tactics they use, can buy something else. Anyway, local Dealer here in Columbus had a decent selection so went there. Between the GV70 and the GV80 inventors while we was there they sold 5. The one we was interested in Green with Beige int, GV80 plus I think. Another person was waiting on us to do the numbers on the sale. We got some off sticker, but no markup. Is a very nice ride

 

[hd222]

The Genesis web site has a search feature at the bottom of the page that allows you to find a car with a filter system. There were two cars like I wanted in the USA. The first dealer wanted over MSRP and the second dealer was at retail MSRP. That car was 1000 miles away so we Fed Exed the paper work and I flew to Denver to pick up the car. Easy!

The search feature is not as updated as the websites. In my case I was unable to find the vehicle using the search, even by entering the same zip as the dealer who had it. That is why I was able to find it and snag it before anyone else did.

 

[Rvv2002]

When I started looking, Live in Ohio, yes the GV80 and 70 was hard to find. A Cleveland Dealer came back with a Premium mark up which I refused. I don't agree with the tactics they use, can buy something else. Anyway, local Dealer here in Columbus had a decent selection so went there. Between the GV70 and the GV80 inventors while we was there they sold 5. The one we was interested in Green with Beige int, GV80 plus I think. Another person was waiting on us to do the numbers on the sale. We got some off sticker, but no markup. Is a very nice ride

Which dealer in Cleveland? Looking at GV70 closely and don't want to deal with BS.

 

[Matthew Braccili]

I understand your frustration. Especially when purchasing in the luxury division of autos. I'm not sure how it is on the West Coast, but there are no "Genesis" dealerships on the East Coast. Let me explain. We have Hyundai dealerships, that reserve showroom space for Genesis cars. However, Genesis has a homogenized website for each of these dealers to customize as their own. When you search Genesis on-line, your local Hyundai dealership appears as a Genesis dealership, but only online. I have yet to see a Genesis sign on a auto lot yet. It is more cost effective to sub out to the local Hyundai dealer. This is a real shame. Genesis (and Hyundai) make great automobiles. But for now, we will have to deal with Hyundai sales people who really are not trained in the area of high end auto sales. Do your research. Enough information is on-line. If you are patient, order directly from manufacturer.
My hope is that Genesis will eventually create "Genesis" stores for their premium brands, just like Toyota (Lexus), Volkswagen (Audi), Honda (Acura), Nissan (Infinity).

 

[Matthew Braccili]

Here's the experience we had at the Genesis dealership in Dublin, CA. First, they added a dealer markup of 20% (10K) to the price of the car. Then, they had the gall to tell me that the car I wanted to trade in only had a retail value of 39K, even though I had in hand a confirmed offer of $44K+ for it from Carvana, KBB put the trade-in price at $45K, and the local dealership was selling a 2-year older model of the same make with 3 times the mileage I had on mine for $40k. Needless to say, we walked right out at this point.

When I got home, I went on the chat line with the Genesis concierge and laid out the whole story, ending by telling them that this is not how I expected to be treated by a luxury car dealer, and that type of behavior would drive me and others to different manufacturers. It might be a tilting at windmills, but I figured they should know that this was unacceptable. Maybe if they heard from enough people, it might make a difference.

As an aside, if you think that all dealers are putting on unreasonable markups as a necessary consequence of the pandemic, it isn't so. Last spring, we purchased 2 new cars from other local dealers at MSRP with the full trade-in value for our old cars.

I understand your frustration. Especially when purchasing in the luxury division of autos. I'm not sure how it is on the West Coast, but there are no "Genesis" dealerships on the East Coast. Let me explain. We have Hyundai dealerships, that reserve showroom space for Genesis cars. However, Genesis has a homogenized website for each of these dealers to customize as their own. When you search Genesis on-line, your local Hyundai dealership appears as a Genesis dealership, but only online. I have yet to see a Genesis sign on a auto lot yet. It is more cost effective to sub out to the local Hyundai dealer. This is a real shame. Genesis (and Hyundai) make great automobiles. But for now, we will have to deal with Hyundai sales people who really are not trained in the area of high end auto sales. Do your research. Enough information is on-line. If you are patient, order directly from manufacturer.
My hope is that Genesis will eventually create "Genesis" stores for their premium brands, just like Toyota (Lexus), Volkswagen (Audi), Honda (Acura), Nissan (Infinity).

 

[GoBigRed]

Hyundai tried to 'reset' dealership experience by getting 'outsiders' when establishing the Genesis dealership. That went to **** when the US Hyundai dealers rose up in revolt. Messy arguments that pretty much fractured the relationship between the company and the dealers. That is pretty well documented (via Automotive News etc.) an affair. Was told by Hyundai HQ that at least the Genesis dealers in the US are vetted and above average (when compared to normal Hyundai dealers). BTW, markups are pretty much the industry norm these days(sucks). There is a reason that Elon Musk did not go the way of dealership model when building up Tesla... At least the products are very competitive. I currently live in Korea with ownership of a Genesis G70 for the past 3.5 years, but did not really care about the A/S experience (no Genesis standalone here as well). It is a bit weird getting serviced with Hyundai cars, but the experience so far has been painless.

 

[hd222]

I understand your frustration. Especially when purchasing in the luxury division of autos. I'm not sure how it is on the West Coast, but there are no "Genesis" dealerships on the East Coast. Let me explain. We have Hyundai dealerships, that reserve showroom space for Genesis cars. However, Genesis has a homogenized website for each of these dealers to customize as their own. When you search Genesis on-line, your local Hyundai dealership appears as a Genesis dealership, but only online. I have yet to see a Genesis sign on a auto lot yet. It is more cost effective to sub out to the local Hyundai dealer. This is a real shame. Genesis (and Hyundai) make great automobiles. But for now, we will have to deal with Hyundai sales people who really are not trained in the area of high end auto sales. Do your research. Enough information is on-line. If you are patient, order directly from manufacturer.
My hope is that Genesis will eventually create "Genesis" stores for their premium brands, just like Toyota (Lexus), Volkswagen (Audi), Honda (Acura), Nissan (Infinity).

There is no need for a premium dealer experience. When I had my audi I was at the dealer for 3 times in 3 years for regular oil changes (they had a coupon that was competitive with local places). WTH do I care if there is a nice lounge. I would rather save 100 bux when I buy the car than pay for the "premium" coffee they will give me for "free".

 

[Monty]

There is no need for a premium dealer experience. When I had my audi I was at the dealer for 3 times in 3 years for regular oil changes (they had a coupon that was competitive with local places). WTH do I care if there is a nice lounge. I would rather save 100 bux when I buy the car than pay for the "premium" coffee they will give me for "free".

But, sometimes there are issues that you must go to the dealer for. (See my posts on leaky sunroof).
When you have to go there, you want a premium experience. So far, I have not received that from Genesis. (Other than them picking up and delivering my car)
They keep it too long, more than a week at a time. And, still don’t fix it.
I agree with you. My last two dealers saw me the day I got the car and the day I turned it in. But, unfortunately I am on a first name basis with my Genesis/Hyundai service team and I’ve only had my GV80 for 11 months.

 

[uh1.outlaw10]

I have all sorts of problems in San Antonio with the Service department. They scanned the wrong car and told me my car was used and I had to pay for a oil change. I bought a new GV70 and they refused all Concierge service. Now they have the car for 2 days with a bad backup camera and no calls to report status. Dealerships are killing a great car reputation.....