You're not the first one to bring this up about Genesis' customer service unfortunately. It might be worth going to a dealer so they can help you out if customer service isn't responding.Can’t get this service to start. When I try to lock, unlock, or start I get the message “This connected service will start within 24 hours and also gives me an (844) number to call. I call, push 3 for connected services and then go into mindless hold music ****.
So far, I am totally disappointed with Genesis customer service compared to Lexus, Infiniti and MB. Disappointed is actually an understatement. Genesis customer service is non existent.
Is the message appearing on your phone or in the GV80?