I have had an even worse experience at Genesis of Las Vegas. 4K of extra charges which they wouldn't detail out for me plus an additional Premium. I should have just walked out. I have submitted a complaint to Corporate. They seemed supportive when I shared the nightmare experience (way beyond the monetary issues) but now I have heard NOTHING back from them. I am not sure anyone really cares. I love my car, but I think about selling it just to be done with this terrible company. Of course I cannot sell unless I want to be out a ton of cash. I am pretty much screwed.
Genesis of Laguna Niguel CA wanted $2K,Cerritos dealer charged us close to $4K Claiming it ws for paint protection and an aftemarket alarm (which the owners manul reveals is built into the car. We wanted the Mint Advanced which is really rare, we reserved it while on the boat. Thought we had everything settled untill time to pick it up: "Then "SURPRISE SUCKER. Ya want the car or not? We have others who will take the car." We paid it.
Yeah...exactly. I wanted the Silver one...it was the only one, and nothing was showing in transit. I looked for weeks after I purchased, still no Silver. If all you paid was $4K over (for some overpriced after market items) you did good. Like I said, I even paid a premium on top for literally nothing except being treated terribly. Incredibly disheartening.
Hopefully you get some money back, that would be awesome! I was charged on the "Desert package" for Wheel Locks among many other items (still don't really know what)...Wheel locks were also listed on the Window Sticker, so I was double charged. I said something about it to the sales guys and he got super angry at me...it was nuts! Each dealership is doing what they want, making false claims, charging whatever because they know people will buy the car anyway. I really wish I hadn't out of principle.
