I have a 2021 GV80 3.5...About a month ago, I began getting a notice whenever I loaded in a new GPS destination that my software was out of date & it needed to be upgraded or the service would shut down...
I went through this in 2021, & began the - what I consider - archaic routine of downloading, transfering, etc etc...I went through the byzantine process somewhere over 20 times only to be told there were "no media files" on the inserted USB...
I reread instructions, dl'd to both my laptop & then transsfer to the USB, and then directly to a new 128GB stick, & kept getting the "no media" response...
Call concirerge, am told that the upgrade was not available yet, & would be available "mid-Nov"...I called on the 7th, asked for the availability date, & was told they didn't have one...Kept getting the warnings, called concierge back, & this time was told it was available, & to go into my dealer...Went there on the 13th, they fidled with it for about an hour, & then decided it wasn't yet available, & I would be notified when it could be had...This past Friday I'm heading out of town, load in a destination, & get nothing...It's stopped working just like it promised...
Called concierge again, was told that it "was available & some people were downloading it," with the little sweetheart implying neither I nor the dealership knew what we were doing...
It's Friday afternoon, call my dealership, no one knows crap, & I leave a message with the GM...Hopefully I'll find out if anyone knows anything about what needs to be done...
I'd been in BMWs since 1988, & while they weren't perfect, I never encountered such a lack of information at so many levels...It concerns me because I wonder if Hyundai has moved Genesis to the bottom of its priority list, focusing on their more popular lines of business...
Having been to this rodeo once, I know how tricky the upgrades can be, as with any software, but does anyone at Genesis know IF the upgrade is truly available?...
Anyone else experience anything like this?
update.genesis.com
