Genesis GV Forums banner
1 - 5 of 5 Posts

·
Registered
Joined
·
2 Posts
Discussion Starter · #1 ·
I have a 2021 GV80 3.5...About a month ago, I began getting a notice whenever I loaded in a new GPS destination that my software was out of date & it needed to be upgraded or the service would shut down...
I went through this in 2021, & began the - what I consider - archaic routine of downloading, transfering, etc etc...I went through the byzantine process somewhere over 20 times only to be told there were "no media files" on the inserted USB...
I reread instructions, dl'd to both my laptop & then transsfer to the USB, and then directly to a new 128GB stick, & kept getting the "no media" response...
Call concirerge, am told that the upgrade was not available yet, & would be available "mid-Nov"...I called on the 7th, asked for the availability date, & was told they didn't have one...Kept getting the warnings, called concierge back, & this time was told it was available, & to go into my dealer...Went there on the 13th, they fidled with it for about an hour, & then decided it wasn't yet available, & I would be notified when it could be had...This past Friday I'm heading out of town, load in a destination, & get nothing...It's stopped working just like it promised...
Called concierge again, was told that it "was available & some people were downloading it," with the little sweetheart implying neither I nor the dealership knew what we were doing...
It's Friday afternoon, call my dealership, no one knows crap, & I leave a message with the GM...Hopefully I'll find out if anyone knows anything about what needs to be done...
I'd been in BMWs since 1988, & while they weren't perfect, I never encountered such a lack of information at so many levels...It concerns me because I wonder if Hyundai has moved Genesis to the bottom of its priority list, focusing on their more popular lines of business...
Having been to this rodeo once, I know how tricky the upgrades can be, as with any software, but does anyone at Genesis know IF the upgrade is truly available?...
Anyone else experience anything like this?
 

·
Registered
Joined
·
2 Posts
Discussion Starter · #5 ·
Thanks for the responses, everyone...
The car spoke the truth & when I loaded in a destination to go away for the weekend, I got crap...
Called concierge from the road to see what they suggest, & this time I'm told by a real charmer that "some people" have been downloading the update for a "couple of weeks"...When I explained I had already been sent to my dealer & they couldn't get it to DL either, I was reminded that "SOME people have been downloading it for A FEW weeks,"...Then I asked if she had a real date for the release her answer was "the middle of November" - this was on the 11th...
Obviously speaking with this brain trust was pointless, so I called the dealership & left a message with the GM that I had been screwing around with this for a month, including one visit to the dealership, & I was now forced to run around the NC mountains using WAZE propped up in my console...
Back in town, & get a vm from the gm that he had someone spend the day trying to get a clean download, & they finally succeeded around 5:30...
Glutton for punishment that I am, I tried it one more time, & ended up with a clean install about 1am Tuesday morning...
What have I learned?...First, the communication with dealerships by the Genesis piece of Hyundai is weak, at best...Everyone is focused on the more lucrative business channels, & Genesis is a very low priority...That generates a concern about Hyundai's commitment to the product line...
I'm on a 3-year lease, so have some leeway with regard to what I buy next, but I really think this is a gr8 automobile & would hate for them to drop the line...
Time will tell, but insuring the customers' happiness & performance satisfaction has always been at the forefront of the other luxury brands I have owned, like Benz & BMW...And I'm still trying to understand why the updates can't be delivered automatically via satellite, again exactly how Benz & BMW handle it...Would really like an answer to that one...
 
1 - 5 of 5 Posts
Top