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Discussion Starter · #1 ·
Here we go…bought a GV 80 in Arizona in February of 2021 and five months later I have had two issues in the first 4,000 miles.

After filling up with gas in a small town in Arizona, the check engine light comes on. I called Genesis Connected Services and the rep tells me it might be because I changed altitude, went about 5,000 feet in elevation. I thought that was a bit strange, but he said the car was safe to drive. I also went online and found out it might be the gas cap and that made sense to me because I just filled up with gas. About one week later and a couple of full ups, the light went off.

About two weeks later, I started my car at 9 pm and the driver side interior dome lights started blinking and would not turn off. I drove home with them blinking the whole time. The only way I can get them to turn off is to turn off the car and then lock it. This issue has not occurred during the day.

So I call a Genesis dealer in the Salt Lake City area to get my vehicle looked at. I inquired about the Service Valet program and was told I could not use it since I was more than 10 miles from the dealer. I offered to take the vehicle to the dealer which obviously puts me inside the 10 mile radius and then was told I may or may not get a loaner vehicle or that I could rent a car from Enterprise for $38 per day. Go check out the Genesis website or any other Genesis dealer’s website and there is no mention of such nonsense. Genesis only talks about the no hassle service they provide. Their service promise isclose to the reality of my situation.

So I then proceeded to call Genesis USA and was told there was a 50 mile radius or one hour drive time to use the Service Valet and nowhere can I find anything about this restriction. I was told they would investigate my claim and get back to me in 5 to 7 business days which seems too long, certainly not the sense of urgency I expected.

Guess I will see what happens, but bugs in a first year model are bound to happen, but bait and switch advertising is not acceptable. I was so impressed by the GV 80 but knew there might be some issues, just never thought it would be poor customer service.

My advice would be to wait a year or two and possibly purchase this vehicle. It is a nice car, and is priced on the lower side for the features offered, but they need to fix the bugs AND their customer service.
 

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Here we go…bought a GV 80 in Arizona in February of 2021 and five months later I have had two issues in the first 4,000 miles.

After filling up with gas in a small town in Arizona, the check engine light comes on. I called Genesis Connected Services and the rep tells me it might be because I changed altitude, went about 5,000 feet in elevation. I thought that was a bit strange, but he said the car was safe to drive. I also went online and found out it might be the gas cap and that made sense to me because I just filled up with gas. About one week later and a couple of full ups, the light went off.

About two weeks later, I started my car at 9 pm and the driver side interior dome lights started blinking and would not turn off. I drove home with them blinking the whole time. The only way I can get them to turn off is to turn off the car and then lock it. This issue has not occurred during the day.

So I call a Genesis dealer in the Salt Lake City area to get my vehicle looked at. I inquired about the Service Valet program and was told I could not use it since I was more than 10 miles from the dealer. I offered to take the vehicle to the dealer which obviously puts me inside the 10 mile radius and then was told I may or may not get a loaner vehicle or that I could rent a car from Enterprise for $38 per day. Go check out the Genesis website or any other Genesis dealer’s website and there is no mention of such nonsense. Genesis only talks about the no hassle service they provide. Their service promise isclose to the reality of my situation.

So I then proceeded to call Genesis USA and was told there was a 50 mile radius or one hour drive time to use the Service Valet and nowhere can I find anything about this restriction. I was told they would investigate my claim and get back to me in 5 to 7 business days which seems too long, certainly not the sense of urgency I expected.

Guess I will see what happens, but bugs in a first year model are bound to happen, but bait and switch advertising is not acceptable. I was so impressed by the GV 80 but knew there might be some issues, just never thought it would be poor customer service.

My advice would be to wait a year or two and possibly purchase this vehicle. It is a nice car, and is priced on the lower side for the features offered, but they need to fix the bugs AND their customer service.
My experiences with Genesis USA have all be negative. They usually do not answer the phone but when they do they are never able to resolve an issue. The customer service personnel do not understand the vehicle or any problems that have arisen or been brought forward.
 

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Same experience here. Genesis told me they could not help me and that my issue was a dealer problem.
Disappointed as customer service is one thing I expected to be good.
 

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I got very lucky with the Gensis USA rep and she even called me back when she couldn't find the answerer for my question. As far as the dealership my GV 80 has been there 3 times in 1 month for things they can't figure out so they did "soft reset" and replacing my lumber switch but it's already acting up sssoooo I will give it a few more days before I go back in. I love my car but I am very worried I have a lemon. PS My issues started at 1,400 miles
 

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Discussion Starter · #5 ·
My experiences with Genesis USA have all be negative. They usually do not answer the phone but when they do they are never able to resolve an issue. The customer service personnel do not understand the vehicle or any problems that have arisen or been brought forward.
 

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Discussion Starter · #6 ·
After posting my displeasure about the Service Valet program, I sent an email to two dealerships and Genesis USA, I received a phone call within two hours from Ken Garff Genesis in Sandy, Utah. Alex from the service department could not have been any nicer and his goal was to ensure my expectations were met. He met them....

He gave me the appointment of my choice, offered me the Valet Service and completely overwhelmed me with terrific customer service. It's a nice feeling knowing someone is looking after you.

I still don't know what the Valet Service program is, but once I am back in Scottsdale, AZ, it shouldn't be a problem.
 
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