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We own a 2021 Genesis GV80 3.5 - we purchased it in March of last year. We have had issues with the hands-free calling - people complain that I sound like I am underwater, and it cuts in and out. I even bought a new iPhone, thinking that was the problem, but it wasn't. When my phone is plugged into CarPlay, I cannot answer any calls until I unplug the USB - this takes some time, and by then, my callers hang up, as they are saying Hello, Hello, Hello? It has been very frustrating. After trying everything possible, I finally had it in for service today in downtown Toronto. I received an email with the invoice saying a case has been created with Genesis Canada, as they couldn't fix it. No details on how they tried to fix it. (replace the microphone? etc.) I am still hoping that a Service Advisor will call me to discuss this and explain the process with Genesis Canada. I am frustrated with the service thus far. We are Acura and Mercedes owners, and there is no comparison. Acura has fantastic service, and it was why I have owned many MDXs over the years. I love my GV80, but I am worried that I have made a mistake.

Today they were supposed to replace the passenger seatbelt, as it was frayed within the first week or two of ownership. With Covid etc., it was put on the back burner. I told my service advisor that I wanted to ensure the part was in stock before I had it in for service today. Sadly, this didn't happen either.

Curious if anyone else has had any of the same problems with Bluetooth/CarPlay and a frayed seatbelt? Also, wondering if perhaps today is a one-off with service, and hopefully, my next experience will be better. I like to be optimistic!
 

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We own a 2021 Genesis GV80 3.5 - we purchased it in March of last year. We have had issues with the hands-free calling - people complain that I sound like I am underwater, and it cuts in and out. I even bought a new iPhone, thinking that was the problem, but it wasn't. When my phone is plugged into CarPlay, I cannot answer any calls until I unplug the USB - this takes some time, and by then, my callers hang up, as they are saying Hello, Hello, Hello? It has been very frustrating. After trying everything possible, I finally had it in for service today in downtown Toronto. I received an email with the invoice saying a case has been created with Genesis Canada, as they couldn't fix it. No details on how they tried to fix it. (replace the microphone? etc.) I am still hoping that a Service Advisor will call me to discuss this and explain the process with Genesis Canada. I am frustrated with the service thus far. We are Acura and Mercedes owners, and there is no comparison. Acura has fantastic service, and it was why I have owned many MDXs over the years. I love my GV80, but I am worried that I have made a mistake.

Today they were supposed to replace the passenger seatbelt, as it was frayed within the first week or two of ownership. With Covid etc., it was put on the back burner. I told my service advisor that I wanted to ensure the part was in stock before I had it in for service today. Sadly, this didn't happen either.

Curious if anyone else has had any of the same problems with Bluetooth/CarPlay and a frayed seatbelt? Also, wondering if perhaps today is a one-off with service, and hopefully, my next experience will be better. I like to be optimistic!
I have a 2021 GV 80 as well. I also sound like i am underwater when the phone is plugged in so i can use Apple Play. When i use bluetooth without being plugged in, it sounds perfect. No clue what the issues is. I am a bit pissed that you have to be plugged in for Apple Car Play to work, i have rented cars recently that have wireless apple car play so i dont understand why it cant be done on the Genesis. Trying to get answers from Genesis is not an easy task and frustrating. No issues with seat belts in my car. If you find out what is going on with sounding like you are underwater, please let us know.
 

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We own a 2021 Genesis GV80 3.5 - we purchased it in March of last year. We have had issues with the hands-free calling - people complain that I sound like I am underwater, and it cuts in and out. I even bought a new iPhone, thinking that was the problem, but it wasn't. When my phone is plugged into CarPlay, I cannot answer any calls until I unplug the USB - this takes some time, and by then, my callers hang up, as they are saying Hello, Hello, Hello? It has been very frustrating. After trying everything possible, I finally had it in for service today in downtown Toronto. I received an email with the invoice saying a case has been created with Genesis Canada, as they couldn't fix it. No details on how they tried to fix it. (replace the microphone? etc.) I am still hoping that a Service Advisor will call me to discuss this and explain the process with Genesis Canada. I am frustrated with the service thus far. We are Acura and Mercedes owners, and there is no comparison. Acura has fantastic service, and it was why I have owned many MDXs over the years. I love my GV80, but I am worried that I have made a mistake.

Today they were supposed to replace the passenger seatbelt, as it was frayed within the first week or two of ownership. With Covid etc., it was put on the back burner. I told my service advisor that I wanted to ensure the part was in stock before I had it in for service today. Sadly, this didn't happen either.

Curious if anyone else has had any of the same problems with Bluetooth/CarPlay and a frayed seatbelt? Also, wondering if perhaps today is a one-off with service, and hopefully, my next experience will be better. I like to be optimistic!
Have not but it sounds like you have a crapola dealership.. I have had nothing but good experiences with mine. Is there another dealership somewhere close by???
 

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We own a 2021 Genesis GV80 3.5 - we purchased it in March of last year. We have had issues with the hands-free calling - people complain that I sound like I am underwater, and it cuts in and out. I even bought a new iPhone, thinking that was the problem, but it wasn't. When my phone is plugged into CarPlay, I cannot answer any calls until I unplug the USB - this takes some time, and by then, my callers hang up, as they are saying Hello, Hello, Hello? It has been very frustrating. After trying everything possible, I finally had it in for service today in downtown Toronto. I received an email with the invoice saying a case has been created with Genesis Canada, as they couldn't fix it. No details on how they tried to fix it. (replace the microphone? etc.) I am still hoping that a Service Advisor will call me to discuss this and explain the process with Genesis Canada. I am frustrated with the service thus far. We are Acura and Mercedes owners, and there is no comparison. Acura has fantastic service, and it was why I have owned many MDXs over the years. I love my GV80, but I am worried that I have made a mistake.

Today they were supposed to replace the passenger seatbelt, as it was frayed within the first week or two of ownership. With Covid etc., it was put on the back burner. I told my service advisor that I wanted to ensure the part was in stock before I had it in for service today. Sadly, this didn't happen either.

Curious if anyone else has had any of the same problems with Bluetooth/CarPlay and a frayed seatbelt? Also, wondering if perhaps today is a one-off with service, and hopefully, my next experience will be better. I like to be optimistic!
Based on my experiences with my GV80 once a "case number" has been assigned it will die like all referrals to Genesis.
I had an issue bumped up in the US and I have never heard another word. Love the car hate the service!!
 

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What a shame. I paid an arm and a leg for my GV80 in the late summer in Texas and have had several issues with it. The service is abominable!!! They orjnuse everything in terms of concierge pick up/drop off and then don’t deliver IR you have to wait for a long time for that “advertised/boastful “ service. Also, when out of town if there is a problem good luck!!!!! The Hyundai dealers don’t/won’t service a GV80 Genesis and try finding a Genesis dealer! Terrible car!!!
 

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As JulieJane, i bought a 2021 GV 80 3.5 in november 2021. I have had the exact same problem as you with the hands free calling system. I am very disappointed in the car and in Genesis. I know that i will not buy another car from them . Ever.
 

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I bought into the "new Lexus" hype (cheaper but well made and just as nice) and we are regretting it. The tech is just too goofy, the switches all seem 180 degrees different than what we usually use. Drives very very nice but the difference between what they promised and what they provide is profound.
We may trade ours in when my Ariya arrives this fall.
Maybe 1 blessing of the crazy used car market.
 

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I have the same issue when connected to car play. Very frustrating. I asked the dealer to look into it and they said it worked perfect. I didnt push it further but now that i read that i am not alone, I will. I have a dongle on order, maybe this will help???? Love 95% of the car. I dont think Genesis understands what a "Luxury Brand" really means.
 
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