[Kurt67]

I've seen very mixed reactions about Genesis' concierge service and I want to get a feel for what everyone on the forum thinks of it.

If you've used the concierge service add below what you experience(s) was like. I.e. how many times you used them, did you get a home test drive or a home delivery, what they did good/bad when you dealt with them, etc.

 

[AusRob]

My experience has been sub-par, I am located in Sydney Australia and registered interest in the vehicle and a test drive (brought to you) late last year. So far....
1. First test drive was booked only after they called three times and promised to call back but never did...I had to escalate to get the test drive.
2. The car never showed at the appointed time, when called Genesis did apologise and said they mixed it up with a in showroom booking.
3. The car that did eventually arrive at the rebooking did so but not in the spec I requested (wrong engine, no luxury pack).
4. Still waiting to test drive the spec I want, no luck with the concierge team.

You will get alot of apologies though, if this is pre-sales behaviour I can't wait to see post.

 

[GenesisFan]

My experience has been sub-par, I am located in Sydney Australia and registered interest in the vehicle and a test drive (brought to you) late last year. So far....
1. First test drive was booked only after they called three times and promised to call back but never did...I had to escalate to get the test drive.
2. The car never showed at the appointed time, when called Genesis did apologise and said they mixed it up with a in showroom booking.
3. The car that did eventually arrive at the rebooking did so but not in the spec I requested (wrong engine, no luxury pack).
4. Still waiting to test drive the spec I want, no luck with the concierge team.

You will get alot of apologies though, if this is pre-sales behaviour I can't wait to see post.

Welcome!

Sorry to hear @AusRob
What GV80 spec and options are you planning to get?

 

[AusRob]

Welcome!

Sorry to hear @AusRob
What GV80 spec and options are you planning to get?

Was originally after the 2.5T with luxury pack but now also considering the 3.5T. The Diesel that they brought does not interest me.

 

[AltaSenior643]

This may not exactly fit the question but my experience on "concierge service" has not been good. When I purchased my GV80, I received the Genesis at Home Standard Policy. It states the following: "For service and maintenance appointments, simply contact Genesis at Home and we'll come to your location of choice to pick up your vehicle. While your vehicle is serviced, a Genesis courtesy vehicle is left at your disposal". I recently had an unrepairable flat (with tire protection purchased from Genesis) and was told that I would not get a courtesy vehicle. While every dealership (and country) will be different, I have been without a vehicle for two weeks and will have to rent one myself.

 

[jayp]

GV80 owner. About 2 months ago, I experienced a problem with rear hatch not opening/closing properly. Attempted to reach concierge service using in-car connection, but rang a long time with no answer. I then went online and found the phone number, called them and they answered promptly. They connected me directly with the nearest dealer (about 50 miles and one hour away). End result, dealer retrieved SUV, did oil change (gratis), and determined a part was defective, but it had to be ordered. About 4 weeks later they retrieved SUV from me and did repair in one day. No problems since. In both cases, they left me a loaner. A bit laborious, but it got done.

 

[mikedigi711]

Called today 3/28. I will follow up and relay my experience. I have squealing brakes when I back up. Less than 2000 miles on the GV,80

 

[mikedigi711]

After a few days of no response, the dealership responded and my car will be picked up on 4/18 and a loaner will be provided. The representative was very knowledgeable and apologized for the delay she also gave me her personal phone number..
This is what the service level should be.

 

[Bill M]

I've seen very mixed reactions about Genesis' concierge service and I want to get a feel for what everyone on the forum thinks of it.

If you've used the concierge service add below what you experience(s) was like. I.e. how many times you used them, did you get a home test drive or a home delivery, what they did good/bad when you dealt with them, etc.

 

[Bill M]

Absolutely horrible experience, but dead on par with Hyundai dealership reputations.
I have received several calls from the concierge service that have only added an additional level of frustration, For instance...when I returned one of their calls, it was clear it was answered by someone in their home as it was almost unintelligible due to children and music in the background of a speaker phone. This is to say nothing of a clear language barrier. Add to that the promise a dealer would get back to me multiple times and never did. Then add the disclaimer that the dealer can charge over sticker, and the dealer was probably not getting back to me because of lack of inventory and Hyundai is not taking orders???. WOW!
I very much understand the current supply chain issues and am willing to work within them. But to not even contact the customer and have a genuine, informative and honest conversation is NOT what the target market will accept. I hate to do it, but i'll go to BMW, Mercede, Porche, etc and pay more for a professional, mutually respectful transaction. Such a shame as they have a fantastic product.

 

[Ohhkay38]

I've seen very mixed reactions about Genesis' concierge service and I want to get a feel for what everyone on the forum thinks of it.

If you've used the concierge service add below what you experience(s) was like. I.e. how many times you used them, did you get a home test drive or a home delivery, what they did good/bad when you dealt with them, etc.

Im in NYC and theres no such thing they promised top tier service & I've gotten better service at Honda.

 

[Clydes keeper]

Concierge service is non existent at the Richmond California dealer. No loaner car, can’t even get a ride home. Service is poor at best. I know because my car has spent over 40 days and counting at the dealer for repairs. Had the car less than a year. Will be getting rid of my Genesis! Never again!

 

[Motor Head Fred]

Called today 3/28. I will follow up and relay my experience. I have squealing brakes when I back up. Less than 2000 miles on the GV,80

Yup...my breaks squeal like a pig when backing up!

 

[Motor Head Fred]

I've seen very mixed reactions about Genesis' concierge service and I want to get a feel for what everyone on the forum thinks of it.

If you've used the concierge service add below what you experience(s) was like. I.e. how many times you used them, did you get a home test drive or a home delivery, what they did good/bad when you dealt with them, etc.

2023 GV-80 Prestige: I've called the Concierge service 3 times with 3 different questions but none of my questions have been resolved. On the third question, I went back and forth on 2 emails and twice by phone...I certainly expected better!

 

[Sundah]

Genesis Concierge is a fresh approach to shopping for a luxury vehicle. It leaves you with only the fun parts of the experience. A complimentary personal shopping service, your concierge can gather information you need, arrange at-home test drives, personally liaise with retailers for you and more.

 

[trackeer55]

We purchased from a dealer the next city over from ours, the local dealer had very few cars on the lot and not expecting many coming in, ordering one would be a easy 3+ month wait, not very encouraging as well a high end lux car on a Hyundai lot with a showroom that fits 3 cars.
Here's the deal, those dealers NOT promising to build a Genesis location are not getting car's and in the end may not be able to get any Genesis cars, it's hardly worthe their effort to support you if in the end it's for not.
The dealer we purchased from had purchased the property and is expecting if all goes well to open their new dealership late this year. This will wind up probally being the ony Genesis dealer to cover the area, much like Lexus is also in this same city, as well Mercedes, there is really no need to provide dealerships in every city for these Lux vehicles, they are not Toyota's etc.
Would suggest anyone buying a Genesis to make sure the Hyundai dealer intends to be a Genesis dealer going forward.