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I've seen very mixed reactions about Genesis' concierge service and I want to get a feel for what everyone on the forum thinks of it.

If you've used the concierge service add below what you experience(s) was like. I.e. how many times you used them, did you get a home test drive or a home delivery, what they did good/bad when you dealt with them, etc.
 

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My experience has been sub-par, I am located in Sydney Australia and registered interest in the vehicle and a test drive (brought to you) late last year. So far....
1. First test drive was booked only after they called three times and promised to call back but never did...I had to escalate to get the test drive.
2. The car never showed at the appointed time, when called Genesis did apologise and said they mixed it up with a in showroom booking.
3. The car that did eventually arrive at the rebooking did so but not in the spec I requested (wrong engine, no luxury pack).
4. Still waiting to test drive the spec I want, no luck with the concierge team.

You will get alot of apologies though, if this is pre-sales behaviour I can't wait to see post.
 

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My experience has been sub-par, I am located in Sydney Australia and registered interest in the vehicle and a test drive (brought to you) late last year. So far....
1. First test drive was booked only after they called three times and promised to call back but never did...I had to escalate to get the test drive.
2. The car never showed at the appointed time, when called Genesis did apologise and said they mixed it up with a in showroom booking.
3. The car that did eventually arrive at the rebooking did so but not in the spec I requested (wrong engine, no luxury pack).
4. Still waiting to test drive the spec I want, no luck with the concierge team.

You will get alot of apologies though, if this is pre-sales behaviour I can't wait to see post.
Welcome!

Sorry to hear @AusRob
What GV80 spec and options are you planning to get?
 

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This may not exactly fit the question but my experience on "concierge service" has not been good. When I purchased my GV80, I received the Genesis at Home Standard Policy. It states the following: "For service and maintenance appointments, simply contact Genesis at Home and we'll come to your location of choice to pick up your vehicle. While your vehicle is serviced, a Genesis courtesy vehicle is left at your disposal". I recently had an unrepairable flat (with tire protection purchased from Genesis) and was told that I would not get a courtesy vehicle. While every dealership (and country) will be different, I have been without a vehicle for two weeks and will have to rent one myself.
 

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GV80 owner. About 2 months ago, I experienced a problem with rear hatch not opening/closing properly. Attempted to reach concierge service using in-car connection, but rang a long time with no answer. I then went online and found the phone number, called them and they answered promptly. They connected me directly with the nearest dealer (about 50 miles and one hour away). End result, dealer retrieved SUV, did oil change (gratis), and determined a part was defective, but it had to be ordered. About 4 weeks later they retrieved SUV from me and did repair in one day. No problems since. In both cases, they left me a loaner. A bit laborious, but it got done.
 

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After a few days of no response, the dealership responded and my car will be picked up on 4/18 and a loaner will be provided. The representative was very knowledgeable and apologized for the delay she also gave me her personal phone number..
This is what the service level should be.
 

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I've seen very mixed reactions about Genesis' concierge service and I want to get a feel for what everyone on the forum thinks of it.

If you've used the concierge service add below what you experience(s) was like. I.e. how many times you used them, did you get a home test drive or a home delivery, what they did good/bad when you dealt with them, etc.
 

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Absolutely horrible experience, but dead on par with Hyundai dealership reputations.
I have received several calls from the concierge service that have only added an additional level of frustration, For instance...when I returned one of their calls, it was clear it was answered by someone in their home as it was almost unintelligible due to children and music in the background of a speaker phone. This is to say nothing of a clear language barrier. Add to that the promise a dealer would get back to me multiple times and never did. Then add the disclaimer that the dealer can charge over sticker, and the dealer was probably not getting back to me because of lack of inventory and Hyundai is not taking orders???. WOW!
I very much understand the current supply chain issues and am willing to work within them. But to not even contact the customer and have a genuine, informative and honest conversation is NOT what the target market will accept. I hate to do it, but i'll go to BMW, Mercede, Porche, etc and pay more for a professional, mutually respectful transaction. Such a shame as they have a fantastic product.
 
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