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I want to add my experience with the Genesis Concierge. I purchased a GV80 2.5T Prestige from a dealer 3 hours away since no close-by dealer could get the 2.5 Prestige. After a week I sent a message via the Genesis website to the concierge, I received an automated email with a case number. Over the next week, I sent two additional messages via the website and again received an automated case number but no answer. I decided to call the concierge service but was unable to get thru their phone system. It keeps sending me back to the beginning and I was never able to get through. I still have never received a response, I called the dealer and advised them of the lack of response from the concierge service.
I was also a Lexus driver (past two vehicles) and was used to customer service which apparently is totally lacking with the Genesis brand.

 

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You should be able to get about 10% off the MSRP on any RX vehicle you desire, based on my research. There is NO discount on the Genesis GV80 and most dealers are marking it up between $5000 and $10000 over MSRP.

 

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I want to add my experience with the Genesis Concierge. I purchased a GV80 2.5T Prestige from a dealer 3 hours away since no close-by dealer could get the 2.5 Prestige. After a week I sent a message via the Genesis website to the concierge, I received an automated email with a case number. Over the next week, I sent two additional messages via the website and again received an automated case number but no answer. I decided to call the concierge service but was unable to get thru their phone system. It keeps sending me back to the beginning and I was never able to get through. I still have never received a response, I called the dealer and advised them of the lack of response from the concierge service.
I was also a Lexus driver (past two vehicles) and was used to customer service which apparently is totally lacking with the Genesis brand.

UPDATE:
Having trouble using the app and remote start, the app now refused to accept my pin number. Instruction is to contact concierge service to update the pin number. On 2/20/21 I tried calling but could not get through so I sent a message through the website requesting assistance updating the pin number. On 2/25/21 I received an email with a reference number. Now 3/6/21 and still waiting for a response. Continue to receive the Hyundai experience with an expensive luxury vehicle. Genesis is not making any effort to improve the customer experience. I previously drove two Lexus vehicles and I know this issue would have been resolved the same day with them!!!!!

 

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SFB........I'm also 3 hours away from the closest dealer....will the dealer you purchased from give you concierge /valet service for maintenance and servicing?
My nearest place won't...I'd like to get a GV80, but I'm not going to be hung out to dry, and I'm not going to drive 3 hours each way to get it to the dealer....How have you dealt with your 3 hour dilemma?

It is not possible to get good service from my closest dealer ( 30 minutes away) or the dealer I purchased from (three hours away). They are both Hyundai dealerships and have no clue how to treat customers who purchase a Genesis. I have had no positive experiences trying to contact Genesis Concierge Service for any issues. I am sure they will not be available for service issues either. We will need to contact the dealer directly for service.