[jgreen7756]

I want to add my experience with the Genesis Concierge. I purchased a GV80 2.5T Prestige from a dealer 3 hours away since no close-by dealer could get the 2.5 Prestige. After a week I sent a message via the Genesis website to the concierge, I received an automated email with a case number. Over the next week, I sent two additional messages via the website and again received an automated case number but no answer. I decided to call the concierge service but was unable to get thru their phone system. It keeps sending me back to the beginning and I was never able to get through. I still have never received a response, I called the dealer and advised them of the lack of response from the concierge service.
I was also a Lexus driver (past two vehicles) and was used to customer service which apparently is totally lacking with the Genesis brand.

 

[jgreen7756]

SFB........I'm also 3 hours away from the closest dealer....will the dealer you purchased from give you concierge /valet service for maintenance and servicing?
My nearest place won't...I'd like to get a GV80, but I'm not going to be hung out to dry, and I'm not going to drive 3 hours each way to get it to the dealer....How have you dealt with your 3 hour dilemma?

 

[jgreen7756]

Welcome to the forum @jgreen7756! Your dealer won't give you concierge service because you're too far away? What did they tell you?

They said 50 miles or 1 hour is the most they would extend...I guess they just want to sell to local people, even though there just aren't many Genesis dealers around....Pretty ridiculous they won't take my GV money..

 

[jgreen7756]

You'd think they'd be trying to do back flips instead of belly flops!

 

[jgreen7756]

Yes, thats what I'm talking about...But Expect?...No....I'm talking about getting the concierge /valet service from the closest Genesis dealer to and from where I live...thats 125 miles each way.....So far they won't...I've even offered to meet halway, which is about 60+ miles..Thats 10 over there "limit" in order for me to buy a GV80....I don't think thats too much to ask.