Genesis has a HYUNDAI problem. Until they get their own stand-alone buildings and service their luxury brand with the proper level of service and decorum, we have paid for filet mignon but are buying it from a McDonald's. My horrific experience that has you all beat:
All of my GV70 safety systems were throwing random errors for each and every system. The errors were dinging and piling up on the dash. Took it to the Duluth GA service center and they said they need to keep and drive the car to"recreate" the issue. I was given an Uber back home. I began calling a few days later to inquire and kept getting voicemail for the svc rep. I eventually reached him after 7 days and he stated they were unable to recreate the issue. After arriving to pick up my vehicle I was advised they drove it 114 MILES. They said if it happens again to call and let them know. This took me aback as I also own 2 bimmers and have NEVER had them drive my car all over town to reproduce any issue. My backseats and mats were also dirty. Did you drive your family around to recreate my issue?
Frustrated, upon arriving back home in my GV70 and pulling into the garage the SAME ERRORS immediately began to occur, and I live 10 miles from the svc center. They couldn't produce the errors in 7 days and 114 miles, but I get home in 20 mins and I'm treated to a fireworks display of errors. This got continually worse into the next week, so I just drove up to the dealer with the dash showing a triangle and an error count that the car was logging and I left it running in the lot. I walked in and advised my rep of the errors they needed to see were on full display. He went and got the svc manager who accessed the logs, documented the error codes and said "we got everything we need now". They then set up an appt for me to come back 4 days later.
I show up, laptop in tow expecting to work from the svc center while the errors are addressed, and leave with my SUV, and they then say "well... we would rather you go back home as we're not sure how much time we'll need, BUT it shouldn't take very long as we got everything we needed a few days ago". I was given an Uber back home with the reassurance that it should be a fairly quick turnaround.
I began calling 3 days later to inquire about the status, and once again got my svc advisor's voicemail again and again. I eventually sent a text msg to the svc director who gave me her # when I went in for an oil change and tire rotation a month prior and was told that the 3 yr/36K mile complimentary maintenance was NOT applicable to me as I was not the original purchase owner of the vehicle (Even though it was included in the purchase paperwork). She responded to my text stating she was in training and my vehicle needed a new front camera which wouldn't be in until mid-next week but I could come and pick up my car now and she would get it ready. I advised that I would rather wait until the replacement part comes in and resolves the issue BEFORE picking up my vehicle.
Mid next week comes and again, I'm calling and voicemail, voicemail, voicemail. I decide to access the phone app to see where my car is and it's being driven out past the Mall of GA (12 miles away from the dealer) AFTER service center hours. I track it to a Taco Bell and then to a home address. I then access the cameras and get photos of my car sitting in the driveway of a residence! I see a photo of the service manager standing in the garage of the residence. He basically drove my car home and let it sit in his driveway overnight. I then track it the next morning back to Hyundai.
Of course I'm furious, but I remain calm and waited to see how long they would take to call me for pickup. The service director calls 2 days later and says my car is ready and then tells me they washed it for me too! They kept my car this time for 11 DAYS. (But it was supposed to be "quick") Upon arriving the next day to pick up my vehicle the svc advisor just hands me the paperwork and tells me to sign. I asked why did it take so long and he says they needed to order the part and install and ensure it functioned properly. I then asked if they drove my vehicle again and he said yes. I asked how many miles this time. After stumbling to get the answer he looked at the miles in and out section and stated: 94 miles.
I stated I'm a bit buffaloed as to why did they need to drive my car so much especially after documenting the exact errors on the dash and getting what they needed along with the extended time of keeping my car. His response: We drive it at a minimum of 45 miles to ensure the system calibrates properly after the install.
I'm considering contacting my attorney to see if there is legal recourse. 208 miles driven by a dealership, no compensation against my warranty, they ran out the gas both times, took my car HOME overnight, and because they go the extra mile... they washed it for me!
Stay away from these clowns. Sorry for the long post, but you need to know what you're getting into. I own 2 bimmers and traded an Infiniti FX50S for this GV70. They should be investigated and severely fined for this level of promise-breaking and horrendous service.
P.S., and yes, my black chrome is severely oxidated all over the vehicle too.
