[MLJumpman]

Hi all!

I'm considering buying a GV70 but was curious how is the car service experience when you bring it in for maintenance. I know they're basically Hyundai dealership service centers but is the customer experience great? Do they loan out Genesis cars when your car is in service etc.?

 

[Fast Freddie]

I would hope Genesis monitors this site, and takes the comments and feedback seriously. They need to immediately address the experience dealing with a Hyundai dealership when getting service. I just had my 5,000 service done, and I felt it was impersonal and disappointing. I get in a queue, they take pictures of the entire exterior of the car (why??) and then my 60 minute service became a “call you in four hours” issue. They offered me a ride home, but I ended up in a Lyft after an hour because their shuttle never came back. THe wiring kit they told me they would install for my radar detector, then told me they couldn’t because the wiring connectors were wrong (no, it was specific to the vehicle), and then the package was returned unopened. I am sorry they don’t recognize the difference in servicing a customer with a $72K car versus a 6 year old Elantra. Very disappointing - learn from Lexus, Acura, BMW and MB quickly. Even with my wife’s Mazda (same owner as Hyundai) is far more accommodating and personable.

 

[jayp]

While it was a bit tedious to get in touch with Genesis service, they did accommodate my request to service and fix my 2021 GV80 in July 2021. Dealer was located 50 miles, and one hour away but they brought me a loaner and returned my vehicle within one day. All covered without cost. Can't complain.

 

[GoldCoastGV80]

I love the car but the dealerships/service are abysmal compared to other luxury car dealers. For my first service (required after only 6000 miles) I called weeks in advance but was told there were no loaner cars for that service because it would only take 60-90 mins max - it was 2.5 hours and I was told the 'complementary car wash' would add 2 additional hours so I skipped that. When I set up the appt I also said there were a couple electrical issues that they said they would look at. On the day of service, they said the technician only was trained on tire rotation and checking fluid levels and isn't trained on electrical issues so I'd have to make a different appt for those. After I got home I realized they had not reset the "service overdue" notification, had not refilled washer fluid, and there was a new rattle under the hood that I eventually figured out the technician had left a socket from his wrench rolling around in plastic tray under the hood. When I called the dealer back the advisor said "sorry, bring it by" (they are 2 hrs away) or he said "go online and find out how to reset the service interval".

 

[jayp]

I love the car but the dealerships/service are abysmal compared to other luxury car dealers. For my first service (required after only 6000 miles) I called weeks in advance but was told there were no loaner cars for that service because it would only take 60-90 mins max - it was 2.5 hours and I was told the 'complementary car wash' would add 2 additional hours so I skipped that. When I set up the appt I also said there were a couple electrical issues that they said they would look at. On the day of service, they said the technician only was trained on tire rotation and checking fluid levels and isn't trained on electrical issues so I'd have to make a different appt for those. After I got home I realized they had not reset the "service overdue" notification, had not refilled washer fluid, and there was a new rattle under the hood that I eventually figured out the technician had left a socket from his wrench rolling around in plastic tray under the hood. When I called the dealer back the advisor said "sorry, bring it by" (they are 2 hrs away) or he said "go online and find out how to reset the service interval".

Seems you've got a lousy dealership you're working with. From the comments I read online, the dealership service varies greatly, suggesting that Genesis doesn't have a very good handle on its network. I've owned MB, Lexus, Jag, etc and the service comparison is dramatically different (they are all much better). Fortunately, the Genesis product itself has been pretty good, minimizing the need for service.

 

[GoldCoastGV80]

Seems you've got a lousy dealership you're working with. From the comments I read online, the dealership service varies greatly, suggesting that Genesis doesn't have a very good handle on its network. I've owned MB, Lexus, Jag, etc and the service comparison is dramatically different (they are all much better). Fortunately, the Genesis product itself has been pretty good, minimizing the need for service.

I agree, like you I've had Mercedes, Lexus, Jag, BMW, Audi, Porsche, Land Rover (I think I have a problem) and all of those brand's service levels and dealership professionalism are consistent and much better than Genesis. I dealt with 3 different Genesis dealers while car shopping and all three were sub-par and frustrating ... couldn't get straight answers, playing games with pricing (eg: "we don't increase the price just because GV80s are in short supply" ... not mentioning that they add $4000 in mandatory simonize and protective film on the front!!!); when my car was delivered the person said he didn't really know anything about the features so a trainer will call the next day to walk me through the car... it's been 6 months and I have never gotten any kind of followup. It definitely leaves the impression that they are high-volume, commission focused sales people & managers used to pushing high volumes of $30k cars. Unfortunately everyone I've asked says that Genesis are looking at creating dealerships separate from Hyundai 'over the next couple years' so I'm not optimistic anything is really going to improve anytime soon.