[mint gv60 hopeful]

Story: I purchased from Genesis of Fairfield after watching Out of Spec Dave's taking delivery video. I reached out to Charles the manager there and got on the list. He sells the GV60 for MSRP. I did everything over the phone and email. I arranged shipping from Connecticut to Ohio and it arrived late last night! I would highly recommend getting yours from Genesis of Fairfield!
John

John, I live in Maryland and have been working on getting a GV60, but Genesis now tells me I have to take it back to a certfied Genesis GV60 dealer for service. I know these aren't sold in Ohio either; what is your plan for service? Do you know if Hyundai can maybe service the GV60 since they have the Ioniq electric car?

 

[GenesisJohn]

John, I live in Maryland and have been working on getting a GV60, but Genesis now tells me I have to take it back to a certfied Genesis GV60 dealer for service. I know these aren't sold in Ohio either; what is your plan for service? Do you know if Hyundai can maybe service the GV60 since they have the Ioniq electric car?

I am making the Genesis Concierge solve it. They cannot make a dealership do the work nor will a certified Hyundai do the work. However, the Genesis Concierge offered to let me go to a tire shop to get my tires balanced and get reimbursed. I expect the first service, which is a tire rotation, will be the same. Ohio is supposed to get some certified EV dealers early in 2023 so I am taking that risk until then. My view is that Genesis MUST offer a solution to care for my vehicle, it is under warranty. The location and logistics might be unconventional for a bit but it will work out in the long run as the GV60 rollout hits my state. Happy to talk more if you like.
John

 

[mint gv60 hopeful]

I am making the Genesis Concierge solve it. They cannot make a dealership do the work nor will a certified Hyundai do the work. However, the Genesis Concierge offered to let me go to a tire shop to get my tires balanced and get reimbursed. I expect the first service, which is a tire rotation, will be the same. Ohio is supposed to get some certified EV dealers early in 2023 so I am taking that risk until then. My view is that Genesis MUST offer a solution to care for my vehicle, it is under warranty. The location and logistics might be unconventional for a bit but it will work out in the long run as the GV60 rollout hits my state. Happy to talk more if you like.
John

I figured out an email address for the Genesis executive in charge of customer satisfaction and after market sales. He said pretty definitively that work on the car may only be done by dealers currently authorized to sell the GV60. He specifically said I should wait until it's offered for sale in Maryland, which he said should be in the first quarter of 2023. I went back to my salesperson who seemed genuinely stunned that no one else could work on it and said he'd go talk to his regional manager. For me, it seems like this car needs very little routine maintenance for the first 6 months so from that perspective I'm less worried, but I have bought cars before which had defects almost immediately and that is my bigger concern.
I may have a bigger problem than you because I have outed myself to Genesis before purchasing the car. I think you are right to make Genesis deal since the car is under warranty and (I think) no one specifically told you ahead of time that you would not be able to get the car serviced in your state.

 

[GenesisJohn]

I figured out an email address for the Genesis executive in charge of customer satisfaction and after market sales. He said pretty definitively that work on the car may only be done by dealers currently authorized to sell the GV60. He specifically said I should wait until it's offered for sale in Maryland, which he said should be in the first quarter of 2023. I went back to my salesperson who seemed genuinely stunned that no one else could work on it and said he'd go talk to his regional manager. For me, it seems like this car needs very little routine maintenance for the first 6 months so from that perspective I'm less worried, but I have bought cars before which had defects almost immediately and that is my bigger concern.
I may have a bigger problem than you because I have outed myself to Genesis before purchasing the car. I think you are right to make Genesis deal since the car is under warranty and (I think) no one specifically told you ahead of time that you would not be able to get the car serviced in your state.

Oh I knew this! I chose to ignore it since Genesis did not prohibit the sale of the car outside of the four states. Get the GV60 if you want it. Then do as I and others are doing and have the Genesis Concierge help solve the issue. Again, my warranty states that the Genesis vehicle can be serviced in all 50 states and I have a valid warranty. Genesis must solve this for everyone since there isn't a geofence around the dealerships who can sell it.
John

 

[GMG]

New to this forum. I just purchased a GV60 in Las Vegas last week and I would steer clear of this dealership! I got charged a large premium...although less than half of what they first quoted me, as I negotiated. I was in need of a vehicle and caved. The entire negotiation was a nightmare. I don't trust this dealership at all. NOTHING was transparent.

Since I purchased my vehicle just last week, which HAD BEEN listed at actual MSRP on their website (with unstated Dealer Adds or insane markup), they have now modified the "MSRP" on their website twice since I purchased. It went from $69,840 to $77,840 and now it's showing $85,830 plus a Genesis Protection Plan for $7995 AND if you buy from out of state, another $4500!

Is this actually legal?

Considering this pricing disaster, I do hope we can become eligible for the tax rebate as mentioned above by someone about S Korean companies asking for a waiver. That would help remove SOME of the sting!

I tried to negotiate a GV60 purchase with the Las Vegas dealership. Terrible experience. I was able to find a GV60 at a fair price in California.

 

[DriKz]

PSA - New York City area dealers have minimal markups advertised but if you can show up in person too - you can probably drive a harder bargain. I went from a $2k markup to $600 (cause I got tired - but if I was adamant I probably could've knocked that off too)

 

[FirstTimeEV4382]

I tried to negotiate a GV60 purchase with the Las Vegas dealership. Terrible experience. I was able to find a GV60 at a fair price in California.

Interesting that they are still doing the same terrible business. I posted a 1 star review on that dealership. They don't care.

I have since talked with Corporate Genesis and they confirmed that adding premiums is frowned upon by Corporate Genesis. After sharing my terrible experience verbally they suggested I submit a write up so I have. I haven’t been contacted yet, but maybe something good will come of this dealership being reported to Corporate.

Glad you found a better deal in CA! My review on Google suggested people look out of state to avoid the Las Vegas dealership at all costs.