Navigation/GPS problem

Had same thing happen this week on a trip. Only solution was to reset the head unit and re-activate services. Also lost all traffic info which came back after a few hours.

sdfischer said:

Had same thing happen this week on a trip. Only solution was to reset the head unit and re-activate services. Also lost all traffic info which came back after a few hours.

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I will do this. Thanks. I think this situation happened after I got a message that my system was upgraded. I didn't think Genesis does auto upgrading. I wonder if I was hacked.

I've also run into this several times since purchasing my GV70.. seems the modem looses connectivity from time to time, which kills any services requiring a data connection.

To fix - I hold the MAP + SETUP buttons until the system resets. This seems to fix the issue (until it happens again).

dsteinin said:

I just ran into a GPS issue that is new. I tried to put in a destination into the Map and I got the following message: "Services are unavailable in this area. Please try again in an area with a stronger network signal." I have done this at home many times and never got this response. I went into the GPS reception status display of Map and it shows many available satellite signals at my home's location. I even drove to a number of different areas and I get the same response. Does anyone know what's going on?

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Well, in my case, I had to get a USB from Genesis and update the Nav system (recommended by dealer). Prior to that, they suggested I reboot the infotainment system by holding in the 2 buttons on each side (Map and Settings as I recall without looking) and that would correct it for a while. I still have the problem though it has become exceedingly rare, and my dealer says Genesis recognizes this and is working on a solution. Good luck and let us know how it goes.

Cheers,
Mike

I just ran into this yesterday and was going to start a discussion on it. It happen to me when I was out of my town, but in an area that has strong signals both for gps and cellular. I will try the map setting reset.

The reset of pushing and holding the Map and Setting buttons simultaneously until the screen goes black and then releasing has worked for me regarding GPS and several other issues, like remote start, or using voice commands to call or text. It reboots quickly and you can do it while driving, while stopped of course

Good luck to you and as I understand it, Genesis is aware of and working on this issue.

Cheers,
Mike

I just did the reset dance and it is now working correctly. Thanks to all for their advice.

NorthridgeAZ said:

I just did the reset dance and it is now working correctly. Thanks to all for their advice.

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Awesome! Glad that worked out for you. It's a minor inconvenience keeping in mind this is the first gen GV70 - though I hope Genesis addresses soon!

I recently took my GV80 in for service and asked if they could update the Nav system with the November (?) update - the service manager told me that there was an update scheduled for May, so I decided to wait. Would anyone happen to know if there is a scheduled update from Genesis in May?

Thanks in advance -

gv703 said:

I've also run into this several times since purchasing my GV70.. seems the modem looses connectivity from time to time, which kills any services requiring a data connection.

To fix - I hold the MAP + SETUP buttons until the system resets. This seems to fix the issue (until it happens again).

Click to expand...

Agree with the suggested action above. Just completed my first long distance trip from Tampa to Philly. Ran into the lost connectivity issue once (in southern eastern shore of VA). Attributed the issue to limited connectivity. Haven't seen the system regain signal once lost and have used the MAP + SETUIP buttons with success.

PrivacyGuy said:

I recently took my GV80 in for service and asked if they could update the Nav system with the November (?) update - the service manager told me that there was an update scheduled for May, so I decided to wait. Would anyone happen to know if there is a scheduled update from Genesis in May? Thanks in advance -

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I was told new navy update will be out 5/17.

turkey303 said:

I was told new navy update will be out 5/17.

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It's out now.

SGilbert said:

It's out now.

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Not finding much new with this update. Seems its focused on finding EV stations. Nothing seems to break tho

Updates always occur here guys: May 2023 Navigation Map and Software Update > Notice | Official Genesis Navigation Update Website

Bookmark the page. Latest update is for EV charging stations and saving frequently used gas stations.

The MAP+SETUP reboot got the modem working again for me. I am happy and frustrated at the same time. It's nice to have the system working again, but it annoys me that the Genesis service folks were clueless. They couldn't get me in for service for over six weeks (!?!?!?!) so this problem would have left me with an almost useless nav system. Why couldn't they tell me to try the reboot especially if this is a "known issue"? Come on Genesis. You need to get your act together if you want to be a true luxury brand.

May 18, 2033. My wife has same problem. Service says it’s a factory issue. I thought this car was first class..?? Pretty sad it has been down almost a month

dsteinin said:

I just ran into a GPS issue that is new. I tried to put in a destination into the Map and I got the following message: "Services are unavailable in this area. Please try again in an area with a stronger network signal." I have done this at home many times and never got this response. I went into the GPS reception status display of Map and it shows many available satellite signals at my home's location. I even drove to a number of different areas and I get the same response. Does anyone know what's going on?

Click to expand...

I did a mapNsoft navigation update and had the same problem. Try this to reboot your system. Hold down map and setup button at the same time until the screen goes black (about 5 seconds) then let go and give it a minute to reconnect... that will probably fix the problem... if not contact Dealer.