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Navigation Updater

1335 Views 25 Replies 10 Participants Last post by  rizgv80, 
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A software update was released on May 4th, but I have been unable to login to the Navigation Updater app for the past few days. Just checking to see if others are getting this or if it is just me and something I need to troubleshoot? When I login i just get "A system error has occurred".
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Denmar said:
A software update was released on May 4th, but I have been unable to login to the Navigation Updater app for the past few days. Just checking to see if others are getting this or if it is just me and something I need to troubleshoot? When I login i just get "A system error has occurred".
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Same here. Genesis's problem--not yours. Just log in as a Guest, and all works well!
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DACross8
Worked fine for me guys. I did the update this past weekend with no issues.
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its a dogs life
Does anyone know what the new update is for? thanks
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DACross8
Small update in the release notes. Mainly to add frequently visited gas stations to your nav and better route planning for EV's to charging stations.

update.genesis.com

May 2023 Navigation Map and Software Update > Notice | Official Genesis Navigation Update Website

Check out the latest update of Genesis navigation
update.genesis.com update.genesis.com
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its a dogs life
DACross8 said:
Small update in the release notes. Mainly to add frequently visited gas stations to your nav and better route planning for EV's to charging stations.

update.genesis.com

May 2023 Navigation Map and Software Update > Notice | Official Genesis Navigation Update Website

Check out the latest update of Genesis navigation
update.genesis.com update.genesis.com
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thank you
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S
"Much ado about nothing" !
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DACross8
Mainly for the EV folks who have to plan their routes and charging a wee bit more precisely when traveling. For the rest of us it allows you to favorite certain gas station locations that you frequent.
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R
Been failing for me when I log in. Get the following error, tried on Windows 11 and Mac - Ventura 13.3.1(a)

Rectangle Font Line Triangle Parallel


I asked at Dealership, and they are getting the same error. Tried to request it on USB as I did for the previous update and they are not shipping them yet. Guess I will wait.
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JhonB
rizgv80 said:
Been failing for me when I log in. Get the following error, tried on Windows 11 and Mac - Ventura 13.3.1(a)

View attachment 3499

I asked at Dealership, and they are getting the same error. Tried to request it on USB as I did for the previous update and they are not shipping them yet. Guess I will wait.
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Same for me. Others have said not to log in, just click the guest button and you can download it. That worked for me and I was able to download it.
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JhonB
SGilbert said:
"Much ado about nothing" !
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Don't you think that they also updated the map as well a new features?.. new streets and businesses? I would hope so.
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JhonB said:
Don't you think that they also updated the map as well a new features?.. new streets and businesses? I would hope so.
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So would I, but no way to check it without an old map next to it.
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JhonB said:
Same for me. Others have said not to log in, just click the guest button and you can download it. That worked for me and I was able to download it.
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This worked for me. Thanks for the tip.
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J
Hello, I have a question about updates. For about 3-4 weeks now when I start my 2021 GV80 the screen says. "Update unsuccessful , try again when you start later". It has to be a OTA update but not sure what to do since it always says the unsuccessful . Has anyone had this happen or what to do, something in settings or something? Thank you John
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S
Try, while running, a hard reset. Push & hold 'Menu' & 'Setup' at same time until the screen goes black. It will then reset.
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JhonB
I installed it today with no issues. Took close to an hour. I am not sure why mine took so long.
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PoconoJoe
Denmar said:
A software update was released on May 4th, but I have been unable to login to the Navigation Updater app for the past few days. Just checking to see if others are getting this or if it is just me and something I need to troubleshoot? When I login i just get "A system error has occurred".
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I had the same thing 2 days ago, I signed in as guest, it worked perfectly!
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wsh.harris
Denmar said:
A software update was released on May 4th, but I have been unable to login to the Navigation Updater app for the past few days. Just checking to see if others are getting this or if it is just me and something I need to troubleshoot? When I login i just get "A system error has occurred".
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A previuos lister stated to use the "Guest" login to bypass the Navigation Updater login page . This worked for me.
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M
Denmar said:
A software update was released on May 4th, but I have been unable to login to the Navigation Updater app for the past few days. Just checking to see if others are getting this or if it is just me and something I need to troubleshoot? When I login i just get "A system error has occurred".
Click to expand...
OK, so what's the navigation updated app and where do I get it? The issue I'm having is that the nav more often than not errors out when I put in a new destination. Previous ones and saved ones are no problem, and the system seems to know exactly where I am in the world. It's just that when you try to go somewhere new, it says something about the service not being available or there being an error (I forget the wording). Dealer said they couldn't update the nav at my last service a couple weeks ago because the drive they had the update on broke. Yes, seriously. Any advice?
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JhonB
MisterBozack said:
OK, so what's the navigation updated app and where do I get it? The issue I'm having is that the nav more often than not errors out when I put in a new destination. Previous ones and saved ones are no problem, and the system seems to know exactly where I am in the world. It's just that when you try to go somewhere new, it says something about the service not being available or there being an error (I forget the wording). Dealer said they couldn't update the nav at my last service a couple weeks ago because the drive they had the update on broke. Yes, seriously. Any advice?
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You get the update from the My genesis web page. Log into your account and look for map updates. (Assuming you are subscribing to the updates) There is an installer you will need to download and then run that program. Currently some people are having issues with logging into the updater program itself, so just log in as a guest if you have an issue. You will download the update to a usb pen drive, but read the specs for the pen drive you need to use. And then plug it into your cars usb data port and follow the instructions.
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