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Drove three hours round-trip from my home to purchase my THIRD Genesis product! I bought a 2022 GV80 2.5T, RWD, Advance pkg. I've owned a 2013 Genesis Coupe and a 2017 G80 Sedan. My expectations were high and Genesis did not disappoint with the GV80!!! I bought the only one on the lot, gladly tossing my color preferences aside馃槈. I only wish the service departments at most dealerships could live up to the luxury car owner experience that Genesis
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markets to customers. Valet service, loaner cars, premium customer service and the stand alone experience, are for the most part none existent. Nonetheless, I'm thrilled to be a Genesis owner once again.
 

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Drove three hours round-trip from my home to purchase my THIRD Genesis product! I bought a 2022 GV80 2.5T, RWD, Advance pkg. I've owned a 2013 Genesis Coupe and a 2017 G80 Sedan. My expectations were high and Genesis did not disappoint with the GV80!!! I bought the only one on the lot, gladly tossing my color preferences aside馃槈. I only wish the service departments at most dealerships could live up to the luxury car owner experience that Genesis markets to customers. Valet service, loaner cars, premium customer service and the stand alone experience, are for the most part none existent. Nonetheless, I'm thrilled to be a Genesis owner once again.
I agree ... the car is (mostly) fantastic but the dealerships fall way short of expectations for the luxury market. The sales process was terrible (I ended up dealing with 3 different dealers because I couldn't get straight answers, and after putting a deposit on one GV80 there was a vibration that they kept telling me was a flat spot from the car sitting, even though it didn't go away after test driving it; then the dealer refused to give my deposit back claiming it was a 'down payment' not a deposit. On my first service, no loaners were avail even though I booked weeks in advance; I also mentioned some electrical issues I needed looked at. On the day of service, they said the technician only was trained on tire rotation and checking fluid levels and isn't trained on electrical issues so I'd have to make a different appt for those. The 'complementary car wash' would add 2 hours so I skipped that. After I got home I realized they had not reset the "service overdue" notification, had not refilled washer fluid, and there was a new rattle under the hood that I eventually figured out the technician had left a socket from his wrench rolling around in plastic tray under the hood. When I called the dealer back the advisor said "sorry, bring it by" (they are 2 hrs away) or he said "go online and find out how to reset the service interval".
 

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Sorry to hear about your service woes, but it seems like we all have similar experiences.
I have some issues with my GV80 as well ( different post). However, they did send a runner out 40 miles to my house yesterday to pick up my car and leave me a new G70. They said they need a week to diagnose and fix the issue. That鈥檚 a bit excessive.
While being fixed, I told them to also change oil and rotate tires. But, I don鈥檛 trust them, so I marked my tires first and will check when returned.
 

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Drove three hours round-trip from my home to purchase my THIRD Genesis product! I bought a 2022 GV80 2.5T, RWD, Advance pkg. I've owned a 2013 Genesis Coupe and a 2017 G80 Sedan. My expectations were high and Genesis did not disappoint with the GV80!!! I bought the only one on the lot, gladly tossing my color preferences aside馃槈. I only wish the service departments at most dealerships could live up to the luxury car owner experience that Genesis
View attachment 2555
markets to customers. Valet service, loaner cars, premium customer service and the stand alone experience, are for the most part none existent. Nonetheless, I'm thrilled to be a Genesis owner once again.
I feel pretty lucky after I read your post. While the beginning started out similar to yours and after 8 weeks of Roadside assistance and haggling about a defective battery I am back in the driver's seat and Happy. I waited 8 weeks for a battery but the dealership was fabulous with service. I purchased vehicle 250 miles away from home so when it came to Roadside they picked a dealership within a certain radius and ended up taking to a dealership 120 miles from my home. They were great (even though i didn't buy the car there)...brought the car back to my front door twice and gave me a g80 loaner car while we waited for battery. Just recently Genesis asked me to fill out a survey which included doing a video. In the video I suggested to them that they need to establish their own network of dealer/service centers. The comparison to other luxury cars demands it. My suggestion to you is when they ask you to complete the survey...do it! If enough people respond in this manner they just might get the message.
 

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Drove three hours round-trip from my home to purchase my THIRD Genesis product! I bought a 2022 GV80 2.5T, RWD, Advance pkg. I've owned a 2013 Genesis Coupe and a 2017 G80 Sedan. My expectations were high and Genesis did not disappoint with the GV80!!! I bought the only one on the lot, gladly tossing my color preferences aside馃槈. I only wish the service departments at most dealerships could live up to the luxury car owner experience that Genesis
View attachment 2555
markets to customers. Valet service, loaner cars, premium customer service and the stand alone experience, are for the most part none existent. Nonetheless, I'm thrilled to be a Genesis owner once again.
This is my new baby
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