Your comments make a lot of sense, and my experience with the Genesis concierge program is mixed. I would add however, that with some oddball exceptions, most new cars these days exhibit few mechanical issues, necessitating less concern about the convenience and accessibility of service. I had one mechanical issue with my '21 GV80 (rear latch release) which was fixed under warranty by a dealer located an hour away who picked it up and returned it, leaving me with a brand-new loaner in the interim. Otherwise, it's been problem free. I've had a lot of high-end cars over the years (and still do), but this one is among my favorites.
I think the fully loaded GV80 has about everything you could ask for. I've also had Merc, Jag, BMW, Lex and I think the GV80 technology is superior to every one of them. The handling is not quite as good but considering it is an SUV, it's acceptable. And in the long run, probably less expensive to maintain than the other lux brands.
My GV-80 3.5L Prestige arrived with 20" wheels that are nice but can't hold a candle to the 22" wheels. When I asked where are the wheels shown online for the Prestige? Answer: "They're all are coming through with the 20" wheels." One of the 4 reasons I bought the car was the 22" wheels which cost me another $4,300 to get what I wanted and expected. That extra expense was roughly $1,200 over what the 22" wheels would have cost had they been on the SUV originally!
I wish I had known how insanely crappy dealer support and knowledge would be. Genesis sells. You an experience that rivals Lexus, MB, Audi, Porsche, etc., and then delivers you a Hyundai cattle car indifferent service level. Your $60k + car is just another “car” when it has issues and they fail miserably delivering a luxury level of customer care. With only one Genesis stand alone dealership in the USA (maybe a few now) they have failed to deliver on all the hype. When it’s feasible (and I can stomach the negative equity) I’ll dump my GV70 for a traditional luxury brand again.
Certainly. I have the larger engine and all the whistles- The car is sexy as **** (when it's working) once you dip into service, thus far our two dealerships have been crap.
All the time! Yeah, I always try to be the most reasonable and objective as I can but I always fall short on two special areas, confirmation bias and decision fatigue. At the beginning I always try to not read all the positive reviews but instead I either try to avoid them all together or read a healthy mix of good and bad reviews. Don't know how accurate this is, but I've read here and there that companies "purchase" good reviews and/or push good reviews at the very top of search engines so you get a feeling that you are really getting a great deal and stop putting their product under a microscope. For this, I normally use alternative search engines (as opposed to Google) like Bing or DuckDuckGo but then again don't know how accurate this is or how effective my measure is as well. Anyways, after a while of researching, I start getting a bit overwhelmed feeling I'm just going over and over the same thing so I start feeling fatigued about the whole thing and start "lowering my guard" so thoughts like "yeah it's all good, it's a good product, everybody is saying so, stop worrying so much" run around my mind more easily than before. So I guess at this point I'm in a confirmation bias phase where when I see another good feature or another good review and think "see? you're done researching, just go ahead already" hehe
. This is not to say I throw all research done and go ahead and buy whatever product, but I do recognize these two things have made me stop looking for small little details or inconveniences after catching the big ones.
Man, you're giving me PTSD from my dealership service, and maintenance experiences. No one seems to know what Genesis Concierge's service is. My sales guy said they were to deliver me a loaner car roadside when we broke down, the person answering their service line said it was my responsibility to get the car to them. Terrible.
Your comments are helpful. I agree with most of your observations. I do think that the dealership experience is generally wanting, but in the 3 different dealerships I've dealt with, only one has been very disappointing. The other two have delivered satisfactory service, reasonably prompt service (given the post-Covid expectations), and a loaner car. I too, have had comparable luxury cars to make a comparison and agree with your assessment. Having said this, I love my GV80. I've had it 2 years now, and it has lived up to every expectation. I've had one warranty repair (made satisfactorily) and 3 oil changes and a tire rotation. Nothing else has gone wrong or been required. No post-purchase regret.
You must be in Leesburg, Fl. They are in the process of taking over another building just to sell and service Genesis vehicles. Hopefully the service issue will improve.
Nope, Knoxville, TN both Genesis dealerships in this area West Knoxville Genesis and South Knoxville Genesis have delivered less than setllar, heck- unsatisfactory service (or lack thereof). They need to emphasize customer service, but they just don't come close to any of the experiences we've had over 5 Lexus', a BMW, and my Porsche.
If Genesis is going to continue to sell concierge maintenance service, they had better get their dealerships in line quickly. They make succeed in making the initial sale, but will quickly sour consumers who receive less than stellar service for a simple oil change.
