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One Thing You Wish You Knew Before Buying

3902 Views 29 Replies 18 Participants Last post by MLB007, 2 mo ago

Admin

Discussion Starter · 6 mo ago

Anybody else run into this? I will research something for days, sometimes weeks or even months, before buying it, ESPECIALLY when it's a big commitment. I get a sense of the bigger issues I might run into, only to be surprised by something small! Sometimes it's easier to find out about big problems or inconveniences than the little ones.

What's one thing you wish you had known before buying your Genesis GV?

~MR 😊

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Catsailr27

· #2 · 6 mo ago

This is one thing I have run across while researching the GV70. I was so taken by it for it's looks, specs and the step up from our beloved CX-5 lux wise but then started seeing all these complaints on the support network, dealers, parts delays, quality issues.

Granted on forums you will sometimes see many more complaints than praise and this forum is young and small and like I do in all my research I look at many sources and then factor all in my decision.

The nearest Genesis dealer is an hour away as is most anything specialized since we live in the boonies although there's a Hyundai dealer five minutes away. Unfortunately they're all part of a mega group that I have had bad experiences with in the past with both sales and service and that can leave you with a bad taste.

Then again I can say this about just every syndicate I've ever dealt with no matter the brand.

One good thing for the GV70 and both Mazda models I'm looking at is the largely positive direction that the reviews and YT videos have run.

So here I am still on the fence and my preferences change just as the wind direction does....constantly!. Still going to keep taking in forum feedback and reviews for a while since I'm not in a rush although the Mazda is a much shorter wait should I go that route.

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jayp

· #3 · 6 mo ago

Catsailr27 said:
This is one thing I have run across while researching the GV70. I was so taken by it for it's looks, specs and the step up from our beloved CX-5 lux wise but then started seeing all these complaints on the support network, dealers, parts delays, quality issues.

Granted on forums you will sometimes see many more complaints than praise and this forum is young and small and like I do in all my research I look at many sources and then factor all in my decision.

The nearest Genesis dealer is an hour away as is most anything specialized since we live in the boonies although there's a Hyundai dealer five minutes away. Unfortunately they're all part of a mega group that I have had bad experiences with in the past with both sales and service and that can leave you with a bad taste.

Then again I can say this about just every syndicate I've ever dealt with no matter the brand.

One good thing for the GV70 and both Mazda models I'm looking at is the largely positive direction that the reviews and YT videos have run.

So here I am still on the fence and my preferences change just as the wind direction does....constantly!. Still going to keep taking in forum feedback and reviews for a while since I'm not in a rush although the Mazda is a much shorter wait should I go that route.

Your comments make a lot of sense, and my experience with the Genesis concierge program is mixed. I would add however, that with some oddball exceptions, most new cars these days exhibit few mechanical issues, necessitating less concern about the convenience and accessibility of service. I had one mechanical issue with my '21 GV80 (rear latch release) which was fixed under warranty by a dealer located an hour away who picked it up and returned it, leaving me with a brand-new loaner in the interim. Otherwise, it's been problem free. I've had a lot of high-end cars over the years (and still do), but this one is among my favorites.

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pablo.j.roque

· #4 · 6 mo ago

Don’t get me wrong I like my GV80 Prestige 20” ; BUT the one thing I do regret is paying $75,800 when I could have bought an X5 x40i Fully Loaded and I mean fully loaded for 83k. I truly thought that savings comparing to German competitors were substantial but for just 8k more I could have had an X5 (would it be my third).

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GenesisFlow

· #5 · 6 mo ago

One thing I wish I’d known was the buyers remorse feeling after not getting the top trim package with 3D digital gauge and heads up display. Every time I see a prestige with the prestige rims, it gives me a feeling of regret. If you can afford the GV70 sport advanced 3.5T, then I’d go for the full GV70 sport prestige 3.5T.

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jayp

· #6 · 6 mo ago

pablo.j.roque said:
Don’t get me wrong I like my GV80 Prestige 20” ; BUT the one thing I do regret is paying $75,800 when I could have bought an X5 x40i Fully Loaded and I mean fully loaded for 83k. I truly thought that savings comparing to German competitors were substantial but for just 8k more I could have had an X5 (would it be my third).

I think the fully loaded GV80 has about everything you could ask for. I've also had Merc, Jag, BMW, Lex and I think the GV80 technology is superior to every one of them. The handling is not quite as good but considering it is an SUV, it's acceptable. And in the long run, probably less expensive to maintain than the other lux brands.

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Motor Head Fred

· #7 · 6 mo ago

GenesisFlow said:
One thing I wish I’d known was the buyers remorse feeling after not getting the top trim package with 3D digital gauge and heads up display. Every time I see a prestige with the prestige rims, it gives me a feeling of regret. If you can afford the GV70 sport advanced 3.5T, then I’d go for the full GV70 sport prestige 3.5T.

My GV-80 3.5L Prestige arrived with 20" wheels that are nice but can't hold a candle to the 22" wheels. When I asked where are the wheels shown online for the Prestige? Answer: "They're all are coming through with the 20" wheels." One of the 4 reasons I bought the car was the 22" wheels which cost me another $4,300 to get what I wanted and expected. That extra expense was roughly $1,200 over what the 22" wheels would have cost had they been on the SUV originally!

Reactions: 1

dkatz

· #8 · 6 mo ago

I live in Waltham, MA, part of the Boston area...but I wanted a GV60 so I bought one in Fairfield Ct.
And now I find that I have to go ONE HUNDRED AND FIFTY FREAKING MILES to get warranty service from a Genesis dealer that is "certified" to work on on EVs. And my car has some issues. I also thought I'd be able to get a trailer hitch so that I could mount my bike rack.

bradlhenry.1957

· #9 · 6 mo ago

I absolutely love my 2022 GV70 3.5 Sport Prestige in Cardiff Green with Black interior...it has all the bells and whistles including headup display and adaptive suspension. I do wish I had thought about how much cargo it would carry because that's the one thing I long for more than anything else. Also the lack of fog lights.

Wheel Tire Car Vehicle Sky

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Viking600

· #10 · 5 mo ago

Admin said:
Anybody else run into this? I will research something for days, sometimes weeks or even months, before buying it, ESPECIALLY when it's a big commitment. I get a sense of the bigger issues I might run into, only to be surprised by something small! Sometimes it's easier to find out about big problems or inconveniences than the little ones.

What's one thing you wish you had known before buying your Genesis GV?

~MR 😊

I wish I had known how insanely crappy dealer support and knowledge would be. Genesis sells. You an experience that rivals Lexus, MB, Audi, Porsche, etc., and then delivers you a Hyundai cattle car indifferent service level. Your $60k + car is just another “car” when it has issues and they fail miserably delivering a luxury level of customer care. With only one Genesis stand alone dealership in the USA (maybe a few now) they have failed to deliver on all the hype. When it’s feasible (and I can stomach the negative equity) I’ll dump my GV70 for a traditional luxury brand again.

Reactions: 2

ddelu7408

· #11 · 5 mo ago (Edited)

I've have my red GV-70 Advanced for about 8 months now and have had no issues or complaints to speak of. We went from a Volvo XC-60 to the Genesis. Some things the Volvo had are missed (in car wifi for one) but the GV-70 rides smooth, the 4-cylinder engine has more than adequate horsepower and fit and finish inside and out is great. The occasional beeps and warnings the Genesis gives is different and sometimes unexpected but safety seems to be their main premise. I'll have to hold judgement on the service and support from the dealership as I have yet to need after sales support. Time will tell. Hopefully Hyundai/Genesis will get the hint about the issues some people are having especially if it starts to affect sales. It seems they sometimes put the cart before the horse so to speak probably to keep ahead of the competition.

Reactions: 1

FirstTimeEV4382

· #12 · 5 mo ago

I purchased a GV60 almost 4 months ago. I absolutely LOVE the car. However, I wish I had researched and seen the service reviews before purchasing. My experience with the sales department (shared Hyundai dealership) was absolutely terrible. I received worse service than that on a used car lot, but I purchased anyway because I loved the car. I now see the reviews for the service department are also abhorrent. I have been praying I wouldn't have any issues with my car bc. of fear of having to go back to the dealership, and there is only 1 in town. After 3 months, I began having an issue with the seat heater/cooler toggle. I finally made an appt for service (well over a month out was the availability). There was nothing mentioned regarding concierge service when making my appt. online. When I called the service department, there was literally no answer. I decided I would just drive my car in on the day of service and go from there. Already, not receiving the type of service we were promised.

Then, last week, I had a minor accident. I wish I had thought about what would happen IF a 1st year vehicle needed parts, because now I am concerned my vehicle will be out of commission for MONTHS trying to get parts (that may not even yet exist) from Korea. From everything I have thus far experienced with Genesis (the dealership and corporate) it seems all they care about is the sale. There is no support after they get your money. Like I said, I LOVE my car...and being all Electric is awesome. I had no interest in buying a Tesla. But, at this point, I don't know if I would purchase this car again...solely because of my experience with Genesis. It's sad that they only appear to focus on the vehicle itself and customer service is apparently an afterthought which has not yet been cultivated.

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Viking600

· #13 · 5 mo ago

ddelu7408 said:
I've have my red GV-70 Advanced for about 8 months now and have had no issues or complaints to speak of. We went from a Volvo XC-60 to the Genesis. Some things the Volvo had are missed (in car wifi for one) but the GV-70 rides smooth, the 4-cylinder engine has more than adequate horsepower and fit and finish inside and out is great. The occasional beeps and warnings the Genesis gives is different and sometimes unexpected but safety seems to be their main premise. I'll have to hold judgement on the service and support from the dealership as I have yet to need after sales support. Time will tell. Hopefully Hyundai/Genesis will get the hint about the issues some people are having especially if it starts to affect sales. It seems they sometimes put the cart before the horse so to speak probably to keep ahead of the competition.

Certainly. I have the larger engine and all the whistles- The car is sexy as **** (when it's working) once you dip into service, thus far our two dealerships have been crap.

Reactions: 1

wsh.harris

· #14 · 5 mo ago

The car is great. Many people stop me to ask about it. But I have to tell them the bad side of my Genesis experience as well.

My dealer service is terrible. Concierge service is a joke. You have to book it 3 months in advance and then it is not guaranteed. I have owned Lexus, BMW and Mercedes. Genesis doesn't understand luxury brand expectations or even basic service. Two months to schedule an oil change even if you drop it off yourself and do not need a loaner car is not acceptable.

I had tremendous service from Honda in the dealership that is next door to my Genesis dealer. I live in an area that is full of luxury car owners and dealerships.

I have had several discussions with Genesis corporate customer service. They are equally inept. There is no technical expertise at the corporate office. The refer you to the dealer. They do not have the knowledge either. The manuals are inconsistent in the information on the car systems. There is so many cross references they are impossible to navigate to find all the information.

My service department manager tells me it will get better when they build their dedicated Genesis dealership building. I don't know how this will make a difference. It is the people and programs from corporate and the ownership and employees at the dealership that must make the change. A new building will not matter.

Again, the car is great, but they are trying to sell a luxury product, not just a car.

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M_Sneak

· #15 · 5 mo ago

Admin said:
Anybody else run into this? I will research something for days, sometimes weeks or even months, before buying it, ESPECIALLY when it's a big commitment. I get a sense of the bigger issues I might run into, only to be surprised by something small! Sometimes it's easier to find out about big problems or inconveniences than the little ones.

What's one thing you wish you had known before buying your Genesis GV?

~MR 😊

All the time! Yeah, I always try to be the most reasonable and objective as I can but I always fall short on two special areas, confirmation bias and decision fatigue. At the beginning I always try to not read all the positive reviews but instead I either try to avoid them all together or read a healthy mix of good and bad reviews. Don't know how accurate this is, but I've read here and there that companies "purchase" good reviews and/or push good reviews at the very top of search engines so you get a feeling that you are really getting a great deal and stop putting their product under a microscope. For this, I normally use alternative search engines (as opposed to Google) like Bing or DuckDuckGo but then again don't know how accurate this is or how effective my measure is as well. Anyways, after a while of researching, I start getting a bit overwhelmed feeling I'm just going over and over the same thing so I start feeling fatigued about the whole thing and start "lowering my guard" so thoughts like "yeah it's all good, it's a good product, everybody is saying so, stop worrying so much" run around my mind more easily than before. So I guess at this point I'm in a confirmation bias phase where when I see another good feature or another good review and think "see? you're done researching, just go ahead already" hehe

. This is not to say I throw all research done and go ahead and buy whatever product, but I do recognize these two things have made me stop looking for small little details or inconveniences after catching the big ones.

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Viking600

· #16 · 5 mo ago

wsh.harris said:
The car is great. Many people stop me to ask about it. But I have to tell them the bad side of my Genesis experience as well.

My dealer service is terrible. Concierge service is a joke. You have to book it 3 months in advance and then it is not guaranteed. I have owned Lexus, BMW and Mercedes. Genesis doesn't understand luxury brand expectations or even basic service. Two months to schedule an oil change even if you drop it off yourself and do not need a loaner car is not acceptable.

I had tremendous service from Honda in the dealership that is next door to my Genesis dealer. I live in an area that is full of luxury car owners and dealerships.

I have had several discussions with Genesis corporate customer service. They are equally inept. There is no technical expertise at the corporate office. The refer you to the dealer. They do not have the knowledge either. The manuals are inconsistent in the information on the car systems. There is so many cross references they are impossible to navigate to find all the information.

My service department manager tells me it will get better when they build their dedicated Genesis dealership building. I don't know how this will make a difference. It is the people and programs from corporate and the ownership and employees at the dealership that must make the change. A new building will not matter.

Again, the car is great, but they are trying to sell a luxury product, not just a car.

Man, you're giving me PTSD from my dealership service, and maintenance experiences. No one seems to know what Genesis Concierge's service is. My sales guy said they were to deliver me a loaner car roadside when we broke down, the person answering their service line said it was my responsibility to get the car to them. Terrible.

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jayp

· #17 · 5 mo ago

Viking600 said:
Man, you're giving me PTSD from my dealership service, and maintenance experiences. No one seems to know what Genesis Concierge's service is. My sales guy said they were to deliver me a loaner car roadside when we broke down, the person answering their service line said it was my responsibility to get the car to them. Terrible.

Your comments are helpful. I agree with most of your observations. I do think that the dealership experience is generally wanting, but in the 3 different dealerships I've dealt with, only one has been very disappointing. The other two have delivered satisfactory service, reasonably prompt service (given the post-Covid expectations), and a loaner car. I too, have had comparable luxury cars to make a comparison and agree with your assessment. Having said this, I love my GV80. I've had it 2 years now, and it has lived up to every expectation. I've had one warranty repair (made satisfactorily) and 3 oil changes and a tire rotation. Nothing else has gone wrong or been required. No post-purchase regret.

rddippel

· #18 · 5 mo ago

Viking600 said:
Man, you're giving me PTSD from my dealership service, and maintenance experiences. No one seems to know what Genesis Concierge's service is. My sales guy said they were to deliver me a loaner car roadside when we broke down, the person answering their service line said it was my responsibility to get the car to them. Terrible.

You must be in Leesburg, Fl. They are in the process of taking over another building just to sell and service Genesis vehicles. Hopefully the service issue will improve.

Viking600

· #19 · 5 mo ago

rddippel said:
You must be in Leesburg, Fl. They are in the process of taking over another building just to sell and service Genesis vehicles. Hopefully the service issue will improve.

Nope, Knoxville, TN both Genesis dealerships in this area West Knoxville Genesis and South Knoxville Genesis have delivered less than setllar, heck- unsatisfactory service (or lack thereof). They need to emphasize customer service, but they just don't come close to any of the experiences we've had over 5 Lexus', a BMW, and my Porsche.

jayp

· #20 · 5 mo ago

Viking600 said:
Nope, Knoxville, TN both Genesis dealerships in this area West Knoxville Genesis and South Knoxville Genesis have delivered less than setllar, heck- unsatisfactory service (or lack thereof). They need to emphasize customer service, but they just don't come close to any of the experiences we've had over 5 Lexus', a BMW, and my Porsche.

If Genesis is going to continue to sell concierge maintenance service, they had better get their dealerships in line quickly. They make succeed in making the initial sale, but will quickly sour consumers who receive less than stellar service for a simple oil change.

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