I purchased a GV60 almost 4 months ago. I absolutely LOVE the car. However, I wish I had researched and seen the service reviews before purchasing. My experience with the sales department (shared Hyundai dealership) was absolutely terrible. I received worse service than that on a used car lot, but I purchased anyway because I loved the car. I now see the reviews for the service department are also abhorrent. I have been praying I wouldn't have any issues with my car bc. of fear of having to go back to the dealership, and there is only 1 in town. After 3 months, I began having an issue with the seat heater/cooler toggle. I finally made an appt for service (well over a month out was the availability). There was nothing mentioned regarding concierge service when making my appt. online. When I called the service department, there was literally no answer. I decided I would just drive my car in on the day of service and go from there. Already, not receiving the type of service we were promised.
Then, last week, I had a minor accident. I wish I had thought about what would happen IF a 1st year vehicle needed parts, because now I am concerned my vehicle will be out of commission for MONTHS trying to get parts (that may not even yet exist) from Korea. From everything I have thus far experienced with Genesis (the dealership and corporate) it seems all they care about is the sale. There is no support after they get your money. Like I said, I LOVE my car...and being all Electric is awesome. I had no interest in buying a Tesla. But, at this point, I don't know if I would purchase this car again...solely because of my experience with Genesis. It's sad that they only appear to focus on the vehicle itself and customer service is apparently an afterthought which has not yet been cultivated.