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Discussion Starter · #1 ·
Had an intermittent problem with scroll feature on the main radio screen. Could not scroll through favorites or use the scroll feature on the other 2 sections on that page. It persisted until the car was shut off and later restarted. The dealership was no help in addressing the problem. I contacted Genesis and was given the fix - hold setup and map buttons until the system resets. Works!
 

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Discussion Starter · #3 ·
It just happened today. The fix just allows me to reset while driving. So there’s still an issue - hopefully it doesn’t get worse as finding the parts to repair/replace in a timely manner might be difficult .
 

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It just happened today. The fix just allows me to reset while driving. So there’s still an issue - hopefully it doesn’t get worse as finding the parts to repair/replace in a timely manner might be difficult .
Do you have any update on this situation? It’s still happening to me intermittently. Not sure if it’s a hardware and software issue
 

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Discussion Starter · #6 ·
No, nothing new to report. It might happen once or so a week. I’m retired and don’t start the car as much as I would in the past. If I had to put a percentage on it, less that 2% of the time and the reset solution always works. Just hope it doesn’t lead to more frequency or additional issues surface with navigating the console.
 
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