Surround View Monitor Image Request Not Working

LawLady said:

The remote Surround View Monitor Image Request on demand is not working in my car. It did not work when I tested it at my home the other day, and it still doesn’t work with my car at at remote location (getting PPF) while I’m at home.
The message I receive is:
“We received a find
my car SVM Image
request for your
2023 GENESIS GV80
(xxxxx). Date:
10/12/2022 at 10:50
am EDT near xxxx , Duluth,
GA 30096, USA and
failed.”

I think that I have seen that others are having the same problem, too, but I have not seen anyone identify the problem or a fix for it.

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DLT said:

One of the Genesis Connected Customer Care Reps finally figured out how to get mine to work. They had to delete my account and wait 24 hrs. Then called me back and from a desktop computer, I had to delete the car out of my account and then when reactivated the account from the beginning and then it worked!! She said that she had helped someone else with the same problem and remembers that I was having the same issue so she called me. We tried it and it worked.

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