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GV60 Sport Plus in Uyuni White and Obsidian Black interior + Innovation; Comfort Seat, B&O, Pan roof
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Discussion Starter · #1 · (Edited)
I've labelled this UK specifically because I'm sure that the situation will vary from country to country. I'm new to Genesis but AFAIK in the UK there are no Genesis dealers; the whole testing and buying process is organised centrally and the test drive car comes to you.

Anyway, as I have a provisional pre-order in place, I had a call from Genesis yesterday to arrange a 1-hour test drive (within a 2-hour slot, presumably to allow time for checking over the car beforehand etc, and I've got a Sport Plus for Wednesday next week. Not much choice of cars unfortunately, well I could have had Premium (the RWD only variant in the UK) on a different day, but think I'm likely to go for Sport (the lower power 4WD model in the UK)., so Sports Plus was the closest to that The one weak spot is not being able to see colours in the flesh. There is one Genesis Studio in London where they might have some samples I guess, but that's a bit of a trek for me and probably a whole day to do. But subject to a good test drive then I'll probably just opt for white as the safe and known quantity.

Still talking about 4-5 month delivery for factory orders from confirmation of order. (Personally, I do prefer a car that's specc'd to my own preferences exactly so it will be factory order for me.)
 

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I've labelled this UK specifically because I'm sure that the situation will vary from country to country. I'm new to Genesis but AFAIK in the UK there are no Genesis dealers; the whole testing and buying process is organised centrally and the test drive car comes to you.

Anyway, as I have a provisional pre-order in place, I had a call from Genesis yesterday to arrange a 1-hour test drive (within a 2-hour slot, presumably to allow time for checking over the car beforehand etc, and I've got a Sport Plus for Wednesday next week. Not much choice of cars unfortunately, well I could have had Premium (the RWD only variant in the UK) on a different day, but think I'm likely to go for Sport (the lower power 4WD model in the UK)., so Sports Plus was the closest to that The one weak spot is not being able to see colours in the flesh. There is one Genesis Studio in London where they might have some samples I guess, but that's a bit of a trek for me and probably a whole day to do. But subject to a good test drive then I'll probably just opt for white as the safe and known quantity.

Still talking about 4-5 month delivery for factory orders from confirmation of order. (Personally, I do prefer a car that's specc'd to my own preferences exactly so it will be factory order for me.)
the site says 2-3 weeks availability for some ranges ... is that not true?
 

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GV60 Sport Plus in Uyuni White and Obsidian Black interior + Innovation; Comfort Seat, B&O, Pan roof
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Discussion Starter · #3 ·
There are some GV60 cars (just a handful I think BICBW) available 'ex-stock'. Details of each of them are on the Genesis UK website. I guess they will also have a few more coming each month (?) as each new shipload from Hyundai arrives.

But for me personally I do prefer a car that is customised to my preferences, especially for colours etc. So I'm virtually certain that mine would be a factory order. I don't mind waiting a while - 4-5 months is short by current industry standards. But what I don't want is a 12-month wait.
 

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GV60 Sport Plus in Uyuni White and Obsidian Black interior + Innovation; Comfort Seat, B&O, Pan roof
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Discussion Starter · #4 · (Edited)
OK, so I had a test drive of a GV60 for around 90 minutes on Wednesday. It was what's called the Sport Plus trim in the UK, ie the max power 4WD version. My test car was in what's called Himalayan Grey (which may be called Carbon Metal in some markets) and with the white interior.

I tested it on mostly local roads rather than high-speed motorways because that's where I do most driving and the quality of local roads around where I live is poor because it's very marshy terrain and the road surface is very prone to frequent subsidence. So the ride on such roads was quite an important factor.

I think that everyone can look up the specification and options easily enough online, so I won't duplicate that information here. But if anyone has any specific questions then feel free to ask.

Basically, the car was everything that I anticipated - comfortable, spacious and quick. I had been thinking of opting for the middle Sport model because it has 20" wheels as standard rather than the 21" and so I was thinking that the 20" might give a better ride around here, but actually the 21" wheels gave a perfectly acceptable ride. (The car did have the Dynamic Chassis Control (DCC) or whatever Genesis call it.) So the ride was perhaps somewhat on the firm side, but comparable to my present Audi Q3 45TFSI and so reasonably acceptable. The car also seemed very quiet on the road.

Seats were the Comfort option (so every conceivable seat option) and were excellent, at least over the duration of my test drive. Cabin was well-appointed and spacious. Only slight demerit was that the boot/trunk didn't seem especially big; I'd say that the rear seat space and legroom has been prioritised at the expense of boot space. And the hatch roofline does rather swoop down, so limiting height near the hatch. This isn't a big deal for me, but might be for anyone needing a lot of boot space.

I didn't take to the white interior and especially to the white steering wheel and boot walls (which I think could mark up quite quickly), but that's maybe just me. I wish there was a dark grey interior option, but there isn't. My test car didn't have a sunroof, but I would definitely spec one with an all-black interior.

My car did have the camera side mirrors. Difficult to comment on these TBH. On an initial drive, you are of course always looking in the wrong place (ie at the camera outside rather than the display). I suspect that you would quickly adapt, but if you often also drive a car with 'conventional' mirrors as well then switching from one to the other might be more troublesome. It's an option I won't be ordering!

There are so many features and switches in a modern premium car that I didn't even try to check out what they all did, what all the display configurations might have been etc, beyond those that I actually needed for driving. (I was more interested in how the car drove out on the road than familiarising myself with all the features.) But I'm sure that they would all become pretty familiar within a few days of owning the car. The HUD was good and clear. The only slight downside is that there's no local dealer at all with a demo car that I can just go and sit in and play eg with the display controls. (To repeat, distribution is the UK is all done centrally and not through dealers.)

Performance was excellent as one might expect for a powerful modern EV. The boost button is actually quite powerful and induces some significant torque steer if you activate it during a manoeuvre like overtaking so that's something to be wary of. But I'm sure that one would quickly adjust to that. I had the regen on max throughout and I found that fine for 1-pedal type driving - quite easy to use without throwing the passengers around too much.

In fact the boost button is tempting me towards te Sport Plus rather than plain Sport. OK, it's fun. But there's another reason: one of my concerns in moving from a fossil car to a full EV is the lack of interaction with the car other than steering and power/braking control - it's a skill which I wonder if I might miss? But the boost button just gives a small element of extra control back to the driver.

The one big negative for me is that there's no wireless Apple Carplay available - it is cabled only. I've got used to having wireless and while the cable isn't a huge deal, it does rather feel like stepping back in time. That said, no car is perfect.

The other thing to bitch about in the UK is that the standard seats have no heated seats option other than going for the full comfort seats, which is $$$.

Sales are still telling me to expect delivery of a factory order in 4-5 months, which is surprisingly short for a custom order these days and an enticement in itself.

I'm still considering whether to proceed with the order and, if so, whether to pay the extra for the Sport Plus model. In all probability I will go ahead, but just giving myself another few days of thinking time.
 
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OK, so I had a test drive of a GV60 for around 90 minutes on Wednesday. It was what's called the Sport Plus trim in the UK, ie the max power 4WD version. My test car was in what's called Himalayan Grey (which may be called Carbon Metal in some markets) and with the white interior.

I tested it on mostly local roads rather than high-speed motorways because that's where I do most driving and the quality of local roads around where I live is poor because it's very marshy terrain and the road surface is very prone to frequent subsidence. So the ride on such roads was quite an important factor.

I think that everyone can look up the specification and options easily enough online, so I won't duplicate that information here. But if anyone has any specific questions then feel free to ask.

Basically, the car was everything that I anticipated - comfortable, spacious and quick. I had been thinking of opting for the middle Sport model because it has 20" wheels as standard rather than the 21" and so I was thinking that the 20" might give a better ride around here, but actually the 21" wheels gave a perfectly acceptable ride. (The car did have the Dynamic Chassis Control (DCC) or whatever Genesis call it.) So the ride was perhaps somewhat on the firm side, but comparable to my present Q3 45TFSI and so reasonably acceptable. The car also seemed very quiet on the road.

Seats were the Comfort option (so every conceivable seat option) and were excellent, at least over the duration of my test drive. Cabin was well-appointed and spacious. Only slight demerit was that the boot/trunk didn't seem especially big; I'd say that the rear seat space and legroom has been prioritised at the expense of boot space. And the hatch roofline does rather swoop down, so limiting height near the hatch. This isn't a big deal for me, but might be for anyone needing a lot of boot space.

I didn't take to the white interior and especially to the white steering wheel and boot walls (which I think could mark up quite quickly), but that's maybe just me. I wish there was a dark grey interior option, but there isn't. My test car didn't have a sunroof, but I would definitely spec one with an all-black interior.

My car did have the camera side mirrors. Difficult to comment on these TBH. On an initial drive, you are of course always looking in the wrong place (ie at the camera outside rather than the display). I suspect that you would quickly adapt, but if you often also drive a car with 'conventional' mirrors as well then switching from one to the other might be more troublesome. It's an option I won't be ordering!

There are so many features and switches in a modern premium car that I didn't even try to check out what they all did, what all the display configurations might have been etc, beyond those that I actually needed for driving. (I was more interested in how the car drove out on the road than familiarising myself with all the features.) But I'm sure that they would all become pretty familiar within a few days of owning the car. The HUD was good and clear. The only slight downside is that there's no local dealer at all with a demo car that I can just go and sit in and play eg with the display controls. (To repeat, distribution is the UK is all done centrally and not through dealers.)

Performance was excellent as one might expect for a powerful modern EV. The boost button is actually quite powerful and induces some significant torque steer if you activate it during a manoeuvre like overtaking so that's something to be wary of. But I'm sure that one would quickly adjust to that. I had the regen on max throughout and I found that fine for 1-pedal type driving - quite easy to use without throwing the passengers around too much.

In fact the boost button is tempting me towards te Sport Plus rather than plain Sport. OK, it's fun. But there's another reason: one of my concerns in moving from a fossil car to a full EV is the lack of interaction with the car other than steering and power/braking control - it's a skill which I wonder if I might miss? But the boost button just gives a small element of extra control back to the driver.

The one big negative for me is that there's no wireless Apple Carplay available - it is cabled only. I've got used to having wireless and while the cable isn't a huge deal, it does rather feel like stepping back in time. That said, no car is perfect.

The other thing to bitch about in the UK is that the standard seats have no heated seats option other than going for the full comfort seats, which is $$$.

Sales are still telling me to expect delivery of a factory order in 4-5 months, which is surprisingly short for a custom order these days and an enticement in itself.

I'm still considering whether to proceed with the order and, if so, whether to pay the extra for the Sport Plus model. In all probability I will go ahead, but just giving myself another few days of thinking time.
i am still waiting to hear from Genesis to book a test drive. they aren't even responding to my emails!
 

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Discussion Starter · #6 ·
Whereabouts are you in the country? I suspect that in some regions they may not be set up for test drives yet. But, yeah, it's bad form not at least acknowledging emails even if they can't book a test drive immediately. I suspect the throughput of test drives is going to be relatively low - there's maybe one car per region, doing at a guess just two test drives a day, allowing time to travel between customers, giving the car a good clean between drives etc.
 

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Was lucky enough to test a Premium RWD model on Monday last and have to say I found it extremely impressive. Supposedly the slowest of the three trims available in UK it certainly didn't feel like it. Drove it on some decent and also some not so decent B roads, A roads and a bit of Motorway too. The 19 inch wheels gave a very comfortable ride, very little roll in the corners and grip was excellent. This particular model came with the innovation pack which is very user friendly and the B&O audio which for me is a must have. I shall be putting in my order sooner rather than later..
 

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Discussion Starter · #10 ·
TBH I think the Genesis UK sales customer service is understaffed. Or at least, it seems that if anyone is off for holiday, illness, on-site promotions etc etc then response times do get pretty long. I suspect that the organisation for GV60 sales is still being recruited and ramped up - I don't know for sure, but that's just my guess.. One of the drawbacks of being an early adopter I guess.

It's taken me around 3 weeks to get some answers to a few final questions I had with emails seemingly going unanswered.(how long do you wait before chasing an email?) but a combination of repeat emails to my Genesis PA, the online enquiry form and being persistent with phone calls to the customer service line - I think my call was answered after about 20 minutes - finally paid off. (Though a question about whether it is possible to fit the V2L adapter at a later date remains unresolved.)

Anyway, yesterday I have finally placed and confirmed a factory order for a Uyuni White Sport Plus GV60.Delivery is estimated for Nov/Dec but the next stage will be confirmation of a build slot, which I'm guessing may take a few weeks to come through. Even the online ordering process was not smooth unfortunately - the online ID validation process didn't seem to be working for UK driving licences. But we eventually worked around it with a scanned manual signature.
 

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Totally agree with this. Hopefully down the line customer support will improve, it is still (relatively) early days but at the moment they are no more than a buffer between you and your PA. When I've contacted them with even the most basic of queries I get referred back to my PA.
Last week my PA was in Scotland for a large event sponsored by Genesis so his phone calls were being sent to his colleague who didn't pick up and whose mail box was full so I couldn't leave a message - this isn't a criticism, they're obviously very busy, my PA ended up calling me from Scotland and my issue was resolved - my point is do I need to be contacting him with trivial queries when he is so obviously busy? Currently the answer appears to be yes..
 

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TBH I think the Genesis UK sales customer service is understaffed. Or at least, it seems that if anyone is off for holiday, illness, on-site promotions etc etc then response times do get pretty long. I suspect that the organisation for GV60 sales is still being recruited and ramped up - I don't know for sure, but that's just my guess.. One of the drawbacks of being an early adopter I guess.

It's taken me around 3 weeks to get some answers to a few final questions I had with emails seemingly going unanswered.(how long do you wait before chasing an email?) but a combination of repeat emails to my Genesis PA, the online enquiry form and being persistent with phone calls to the customer service line - I think my call was answered after about 20 minutes - finally paid off. (Though a question about whether it is possible to fit the V2L adapter at a later date remains unresolved.)

Anyway, yesterday I have finally placed and confirmed a factory order for a Uyuni White Sport Plus GV60.Delivery is estimated for Nov/Dec but the next stage will be confirmation of a build slot, which I'm guessing may take a few weeks to come through. Even the online ordering process was not smooth unfortunately - the online ID validation process didn't seem to be working for UK driving licences. But we eventually worked around it with a scanned manual signature.
Hi John, congratulations on your order, I test drove the Sport Plus in Lincolnshire on 20th June and ordered the Sport, also in Uyuni white on the 22nd with real mirrors as I think the stalks might get snapped off for fun if you park in the wrong place. Like you I have been quoted 4-5 months, over a month now and have had no further communication from Genesis other than the confirmation of the order. Still, more time to look forward to getting it.
 

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I also agree with johnd, the UK operations are under-staffed. I still haven't had a response to my request for a test drive but, after I sent that, I saw the event at Luton Hoo Hotel and did a test drive there. To follow-up from that I had to ring customer services and hold on for 30 mins before someone answered.
Over a period of about a week I managed to slowly get my questions answered - none of the customer services staff could immediately answer any of my questions but they did refer them and get back to me. Not the most encouraging level of service compared to the glossy portrayal on the website. I still don't officially have a PA but I have a direct line to someone in customer services.
Nevertheless, we liked the car and there was a stock car that was of the trim and spec that we want. So we are now waiting for notification that the "in-stock" car has actually made it into the country. This is likely to take longer than the advertised 1-2 weeks delivery for stock vehicles, but may push us into the new registration window in September.
 

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Where are you based? Maybe one of us has the same PA and we can share their details. I live in East Hertfordshire but notice the signature of my PA is "Essex Region", if that helps?
I am in Surrey and the person that I am in contact with covers "Kent & the South East". He was delivering in Sussex one day, so it doesn't sound as if there is a crossover. Thanks anyway.
 

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I am in Surrey and the person that I am in contact with covers "Kent & the South East". He was delivering in Sussex one day, so it doesn't sound as if there is a crossover. Thanks anyway.
just out of interest how are the cars delivered to the customer i have just ordered a GV70 Sport and i live in Dorset not even sure where they have pdi and serviced.
 

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just out of interest how are the cars delivered to the customer i have just ordered a GV70 Sport and i live in Dorset not even sure where they have pdi and serviced.
UK deliveries are to your house (or work, I assume). They bring the car in a truck and your PA also drives over to give you an introduction to the car and how to set-up your preferences. They do the same thing for servicing (or windscreen repair in my case) - collect your car and leave you a replacement. From the app I could see that they took the car to a large car auctions facility near Bicester to do the work. I assume that they have similar arrangements around the country.
 

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Just signed up as mine arrived today, though I have been lurking since not long after the GV60 was announced in the UK.
My initial attempts were by email and I never had a response, however I did ring and got through to some one. After that it was plain sailing in arranging a test drive then ordering. Actually there was a problem with the ordering system that day, but another phone call and my initial PA dealt with me - all was fine, I did ring a month after someone here (another thread ?) announced their change in status to Sailing (mine was the same). After that I was regularly updated and the only reason my PA changed was because mine lived in north Wales and I am in Watford (@Biblu - I will actualyl be over in Cheshunt this evening). He was prepared to come over if I wanted, but I wasn't going to take the piss as he'd done a good job for me, so new PA who then kept me up to date and arrived this morning, though after the car.
 

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UK deliveries are to your house (or work, I assume). They bring the car in a truck and your PA also drives over to give you an introduction to the car and how to set-up your preferences. They do the same thing for servicing (or windscreen repair in my case) - collect your car and leave you a replacement. From the app I could see that they took the car to a large car auctions facility near Bicester to do the work. I assume that they have similar arrangements around the country.
No everything in the UK goes to Bicester
 
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