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Thanks, Ckon, for your reply. Yes, the seat does inflate. I tried to deflate the seat (with the small button), but at the lowest setting you still feel the hard bladder under the seat cushion. I wonder if it is just my seat and the bladder (or whatever it is under the seat cushion) is not retracting fully. I am bringing it to Genesis service to have it checked out.
I have the same problem in a ‘21 GV80 2.5 Prestige. Tried everything. I bought a seat cushion that has helped considerably.
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