I could not understand why my bottom cushion was so firm compared to other GV80's, mine has 22K miles on her so I know the seat is broken in by now. BGT3 I tried what you wrote about the leg extension firming up the bottom seat, you are correct, most people probably do not know about this feature, Thanks!Not sure if this has been already posted but the small button that controls the thigh extension also controls the seats firmness. When you push that button forward/back it controls the thigh extension and when you push it up/down it controls the seats firmness. I have it at the lowest setting and it's much better, not perfect but better.