After updating to the new version, my remote start worked and then stopped working. Lane change assist, forward motion assist (used for smart cruise control), and voice control navigation also failed at different times. Now, the "verbal go to XXX command" gets the reply "No service in this area, move to an area with service". This happens no matter where I am. It seems most owners are also aware that the contact Genesis button can be quite fickle depending on your location.
Don't get me wrong, I still love my GV80, but I am not impressed with some of the technology. Perhaps it's too smart!!!
I am quite disappointed with the service options here in Denver where I live as well. I had a valet appointment this morning only to be called at the hour they were to arrive and told that they did not have a loaner car after all.
Please forgive me for rattling on like this. Does someone have a number here in the US for Genesis proper (not a dealer)? I'd love to call them and get their advice on how to satisfactorily resolve these issues. While I love this car, the luster of ownership is becoming tarnished with these other issues. Thanks for hearing me out and good luck getting your remote start to work.
Mike: I have spent a lot of time on the phone with Genesis Customer Service (the US national 800 number). For almost all questions, they will refer you to the dealership. Your experience with the dealership is similar to everyone on this blog (i.e., bad).
As to Genesis Customer Service, after several bad experiences with calling Genesis, I was finally referred to a supervisor to discuss the poor Customer Service capabilities of the 800 number. I previously worked with a large aircraft manufacturer and have considerable experience with OEM customer service. If they wanted the feedback or not, I provided my opinions, ideas and suggestions to the supervisor. He basically said that Genesis does not train their Customer Service organization to provide expert help. They are only a referral service at best. They do not have a team of subject matter experts to refer customer questions or problems. The reps have little training, and their typical customer question database and manuals knowledge are both limited. Therefore, even referring the caller to the proper reference in the owner's manual is hit or miss. I have a 2021 GV80 and have noticed the knowledge is getting better from last year. However, when you call, the service is still mostly limited to manual references. On a positive note, they have changed the download page to allow you to determine if you have the proper downloads installed in your vehicle.
Regarding your app remote start problem, does the app show that you still have the connected service subscription? If the app does not or lists that your connected services subscription has expired, I do not believe the app remote start will not work. I cannot confirm this in the manuals because I cannot find a reference to point to for you.
One trick I have that has helped me with the manual is to download the Owner's manual PDF and use the search function with a PDF viewer. That way I can search for feature in the manual. Here is the link to the Genesis site: Download your owner's manual | Genesis
Good luck. As we all say, we love the car but hate the customer service!