I’m in British Columbia and go to palm desert California. I am very upset. Dealing with exactly the same situation except no on is telling me anything about phoenix . They sat submit claims in Canada and they will reimburse cdn rate for work done! I’m boiling mad as we are moving to California!!!We have a GV80 2021 and we are Canadian from Montreal. We are snowbirds and drive our car to Phoenix every year for about 5-½ months. Brought the car in for it’s first service which the dealer in Surprise Arizona did and there was no charge. After a few days we heard a rattle sound coming from under the car or maybe in the dash. Return to dealer and they said that any warranty work would have to be paid by us and we would get reembursed back in Canada. I said it’s a North American warranty and they said no it’s a Canadian car, Called Genesis Canada and they said no. Dealer claims to Genesis USA and USA claims back to Canada. Told dealer and they said no and they have called Genesis USA. They say no. I called Genesis USA and they said as soon as we cross the border we have No Warranty . Ridiculous I said what happens if the car gets a recall. She says it has to be done in Canada . They can’t get parts from Canada because they are metric and US is Imperial. Im boiling now. So cars go back and forth across the border and then have no warranty. She is so rude and doesn’t listen and I tell her to stop talking and just listen. She can’t stop and it’s my fault that I chose to come to the USA and I have no Warranty, end of story. I call Genesis Canada again and they say - not true, it’s a North American Warranty and they have to pay for it in Phoenix. Says he will call the Dealer and USA but I haven’t heard anything for over a week. Right now if something happens to our car we will have to pay for it and try to get reimbursed back in Canada. Pretty ridiculous. If this is true I will go back to Lexus even though I love my GV80.
Anyone else having this problem? Genesis seems very confused. I am not happy