When you shop for a Genesis, at a Hyundai dealership, you are referred to a "Genesis Specialist" but you must remember that the specialist makes a living by selling Hyundai vehicles and occasionally selling a Genesis. The same sales tactics are used for Genesis as Hyundai vehicles, which include the "refer you to my manager" for price and trade. These tactics won't and can't work for Genesis customers. Hyundai really has to "step up" all its procedures if it wants to be a luxury brand. I know what I am talking about since I am on my fourth Genesis vehicle. As I have said, "love the vehicle not the dealerships".