I also bought from Genesis Edmonton and am concerned regarding service. The Hyundai dealership is very small and I imagine very busy. On paper the promises are very good but delivery is what counts.I'm in Edmonton Alberta and I would say the experience here was not one I would recommend. I recently had my car serviced at the authorized Hyundai dealer and the dealership was a **** show. Crowded parking lot, people lined up down into the showroom for the service department. The service department reminded me of some back alley discount shop or something. I can't say I'd buy another Genesis if they don't get their own dealership.
I cannot imagine that you went in for a scheduled service yet. Why did you have to take it in? I assume that they did not pick up and drop off as promised. Your comments are very discouraging for me.