[Monty]

I agree that the salespeople are not trained for luxury car delivery. My guy was fine, but I think I knew more about the car than he did. When I went to pick up my GV80 Prestige, they did have a guy who shows all the options. I asked in advance for a demonstration of the self parallel parking feature (from outside the vehicle). That stumped him a bit, but eventually we figured it out. No way would I try that on the street without first practicing at the dealer.

 

[Monty]

Also, my dealer in Massachusetts told me he had sold more than half his allotment to out-of-staters. Just a note to those of you who are still waiting. May want to broaden your search and have them transport it.

 

[AltaSenior643]

South Town Hyundai (Genesis Edmonton's service center) was extremely busy and definitely did not even come close to the service I've received in the past from Mazda, Ford or Toyota. I'd rank it as the worst to be honest and it's what concerns me most about the brand.

I share the same concerns. I decided to take the gamble based on the "concierge service" and I hope I don't regret it. I have never been to the dealership but have already had two service/dealership related issues. Although I like the GV80, there is no way I could recommend it if they do not figure out the service end. I was told the Hyundai dealership would be replaced in two years and dedicated Genesis dealership in four. From your experience and mine, it may be too late.

 

[zvakanaka]

Luxury car buying experience **** No but happy with my GV80 advanced plus? **** yes

 

[GeeVee]

I went to genesis of Brooklyn and it was horrible. Both the service and sales. Unbelievable honestly and not the experience I was expecting and now debating whether I would ever buy another genesis if there isn’t a proper dealership that has the ability to deliver on the genesis promises.