Share complaints and discuss all related problems with your Genesis GV80 here.
GenesisFan
The DDMS (Driver Monitoring System) in the Genesis vehicle can be perceived as annoying by some drivers due to false alerts and the possibility of being overly intrusive. These systems are designed to ensure driver attentiveness, but if they are too sensitive or provide inaccurate warnings, they can be distracting or frustrating.
Hi everyone,
I'm contributing here after a recent and frustrating experience with my 2025 GV80 Prestige AWD that revealed some serious gaps in design, battery reliability, and customer support—especially when you're relying on Genesis's widely advertised "24/7 peace of mind" roadside assistance.
Here's what happened:
My GV80 completely died while parked over a weekend—battery drained down to under 4 volts, no warning signs, no lights left on. It developed an internal short, rendering it essentially a 6V battery. This happened in Northern California, 160 miles from the nearest Genesis dealership. You’d think this is exactly the scenario their roadside program is meant to handle.
Instead, I spent hours on the phone with Customer Care, being passed between reps, one of whom seemed totally unprepared to handle basic logic. I was told my tow was a “special case,” as if that changed the service obligation. At one point I was even told I should try calling my insurance company instead.
After escalating to a supervisor and pushing relentlessly, they finally approved a tow—but only after telling me it could take 3–5 business days for someone to get back to me. This was two full days after the vehicle had already failed. When a truck finally came, it wasn’t because the system worked—it was because I made enough noise to break through the inertia.
Battery Design Concerns:
Once the vehicle died, I learned the battery:
Why this matters:
Genesis sells the GV80 as a luxury product backed by a premium ownership experience. That promise is part of why I chose this over other established luxury brands. But when the vehicle breaks down, and you're on the wrong side of their support infrastructure, you're left stranded—literally.
I’ve since filed complaints with the BBB, and I’ve documented everything publicly so others can see what this “peace of mind” looks like in reality.
The vehicle itself is beautifully engineered, but support systems like this can destroy brand loyalty. I hope Genesis listens and makes meaningful improvements—both in how they handle long-distance roadside cases, and how they think about critical failure points like battery access and replacement.
Would love to hear if others have run into similar challenges or found better solutions. The more we share, the more visible this becomes.
– Mike M.
I'm contributing here after a recent and frustrating experience with my 2025 GV80 Prestige AWD that revealed some serious gaps in design, battery reliability, and customer support—especially when you're relying on Genesis's widely advertised "24/7 peace of mind" roadside assistance.
Here's what happened:
My GV80 completely died while parked over a weekend—battery drained down to under 4 volts, no warning signs, no lights left on. It developed an internal short, rendering it essentially a 6V battery. This happened in Northern California, 160 miles from the nearest Genesis dealership. You’d think this is exactly the scenario their roadside program is meant to handle.
Instead, I spent hours on the phone with Customer Care, being passed between reps, one of whom seemed totally unprepared to handle basic logic. I was told my tow was a “special case,” as if that changed the service obligation. At one point I was even told I should try calling my insurance company instead.
After escalating to a supervisor and pushing relentlessly, they finally approved a tow—but only after telling me it could take 3–5 business days for someone to get back to me. This was two full days after the vehicle had already failed. When a truck finally came, it wasn’t because the system worked—it was because I made enough noise to break through the inertia.
Battery Design Concerns:
Once the vehicle died, I learned the battery:
- Uses a reverse-polarity post layout, which means standard batteries won’t work, even if you have access to a jump or want to replace it yourself.
- Is not stocked by local battery suppliers (confirmed by Interstate Batteries).
- Is buried under the trunk floor, where a spare tire would go. To access it, you have to:
- Open the hatch (which doesn’t open if the battery is dead).
- Crawl through the back seat and use a manual release hidden in the hatch.
- Remove carpet, trunk liners, and fasteners to reach the compartment.
Why this matters:
Genesis sells the GV80 as a luxury product backed by a premium ownership experience. That promise is part of why I chose this over other established luxury brands. But when the vehicle breaks down, and you're on the wrong side of their support infrastructure, you're left stranded—literally.
I’ve since filed complaints with the BBB, and I’ve documented everything publicly so others can see what this “peace of mind” looks like in reality.
The vehicle itself is beautifully engineered, but support systems like this can destroy brand loyalty. I hope Genesis listens and makes meaningful improvements—both in how they handle long-distance roadside cases, and how they think about critical failure points like battery access and replacement.
Would love to hear if others have run into similar challenges or found better solutions. The more we share, the more visible this becomes.
– Mike M.
4 month old GV-80 died this morning. I had been warned not to buy a GV-80 exactly because of this problem. It sucked the power from two chargers and will not start. Had to have it towed in. I also could not get the car into neutral by pushing the button next to the rotary shift. I had a BMW in 2000 that had similar problems and after 7 times to the shop I sued BMW to get another car. I am getting the same feeling about this one. It is terrible to drive a car with electrical/software problem. Guess I will see how this works out. If it happens again I will definitely be speaking to a Lemon lawyer.
WOW, Lot's of unhappy folks, I'd say there are many vehicles Lux type that borrow from their lower branded cars, it's the nature of the beast. VW-Audi-Bently use the same basic chassis that VW uses for their bigger SUV, the way it is now and has been for some time. We've owned many cars over the years, Fords, Toyota's, BMW's, GMC's, Porsche's, Acura (1 was enough), and so on. We've done the Lemon law here in NH on several occasions, I highly suggest anyone dealing with a car issue that waylays their auto for any extended period of time to use the processs, it's free and holds the manufacturer accountable, never accept a deal from the manufacturer unless it's 100 percent in your favor. So, on that note we just picked up a GV80, she fell in love with the car several months back, it was not my first choice (BMW X5) but it's her car and one of those Porcshes sits in my garage, so fair is fair. I will state that after driving it for some decent miles, it is a truly exceptional car offering up a platter full of techonolgy, great ride, and very good looking as well. As far as SUV's go barring any issues, this may be one of the nicest SUV's we've owned to date, barring issues. This is a new brand more or less, call it teething problems, I would expect some minor annoyances, and hopefully the dealer solves any that may arise. Where we purchased they are in the process of building a High End dealership strictly for Genesis, this has been a struggles for Genesis/Hyundai, dealer cooperation appears indifferent, they want to treat them as expesive Hyundai's and Genesis is saying NO. This is a make or break deal for Genesis much like the issues Lexus went through many moons ago, I would most certaintly choose to do biz with a dealer who truly wants to represent the Genesis brand fully and treat buyers of their Lux brand like a typical Lux Brand should. Otherwise we'll post back along the way as we break in the car, get past the rather bad gas milage better in Eco as stated above. As well the process of our dealer building their new facility to house Genesis, which isn't in our city as that dealer said NO to a building, but works out well as the new dealer location is closer and may put a big dent in the local dealer. Otherwise hold the manufactuer accountable and use the Laws that protect consumers from faulty products, in this case an expensive car.
All gv80 3.5 owners check your heater .
Heater blows warm on both sides while car is moving .. when car stops cold air comes out of passenger side..
Heater blows warm on both sides while car is moving .. when car stops cold air comes out of passenger side..
My GV80 2021 is a great car - I love it -- except lately I have been recording a noise that sounds like it is coming from the front dash area. Maybe the steering column or I don't know where. I have it at the dealer right now. This is the second time I have taken it in for this same issue. I have recorded the sound. It happens when the car is not on, when it is on, when I am driving, when I am not driving, when the air is on and when the ac is off - I cannot figure out any consistent reason for this noise. The dealer is taking the car home so he can hear the noise - even though I have him the recording.
Anyone else have this problem
Anyone else have this problem
I don’t know enough about cars to relate to what they told me…. But they thought they had it narrowed to the front right strut because they had disconnected the swing arm (?) and the noise went away. Will advise
After about 10K miles I’m getting a front end rattle when driving slow over uneven pavement. (Railroad tracks, pulling in driveway, rough road). Sounds like a cheaply made vehicle after a few years. Not what I paid for.
Was perfectly smooth before that.
Dealership has replaced front end components TWICE, and have been unable to fix the issue. They have said it’s a “known issue” with the GV80.
Not sure what my recourse can be if they can’t fix it?
Was perfectly smooth before that.
Dealership has replaced front end components TWICE, and have been unable to fix the issue. They have said it’s a “known issue” with the GV80.
Not sure what my recourse can be if they can’t fix it?
My GV80 2.5 T has many software glitches…
Navigation system…always unavailable
Apple CarPlay…won’t connect via cable
Lane change assist…fault message
Font & side sensor falsely detecting when nothing is there
All cameras come on after backing out of parking space and continue to stay on for awhile while driving
Only 4000 miles and wondering if more issues to come
This is my 2nd genesis I’ve owned…Genesis is not a reputable luxury brand…service is substandard and think this brand will struggle to convince buyers to buy Genesis brand….just an over priced Hyundai
Navigation system…always unavailable
Apple CarPlay…won’t connect via cable
Lane change assist…fault message
Font & side sensor falsely detecting when nothing is there
All cameras come on after backing out of parking space and continue to stay on for awhile while driving
Only 4000 miles and wondering if more issues to come
This is my 2nd genesis I’ve owned…Genesis is not a reputable luxury brand…service is substandard and think this brand will struggle to convince buyers to buy Genesis brand….just an over priced Hyundai
Well, that seems silly - only traffic with Nav? Genesis is assuming that I need NAV every time I drive. My brother has a 2022 Optima Prestige and his traffic appears on the map (no NAV). The 2019 Lincoln I traded in on this GV80 had traffic on the map (no nav). You would think a vehicle that is considered luxury would have features lesser vehicles have.
Not a very good 'feature' - thanks for the reply
Not a very good 'feature' - thanks for the reply
I have a 2021 GV80 2.5 Advanced and my check engine light came on at 1300 miles. No resolution as of yet.
Hey everyone driving a GV80 Prestige trim in beautifiul NC seem to have had a problem that I am hearing quite a few owners are experiencing. Rear Differential issues, actually had to get mine replaced as have many others.. Have read on other forums that a lot of folks are going thru this. Humming noise when you press gas on or off low speeds, problem is how they are handling parts. Had my car in shop for 3 weeks! Don't leave your GV80 with dealer until they tell you they have parts in hands! Korea to CA ship time on parts was pretty quick about a week . Once in CA warehouse that's where the problem got worse. CA has a standard way to ship parts to East coast instead of shipping 2-3 days like a German brand would do on a new model they put the parts on a truck that took 8 days to get to dealer. Not the way to build a brand ! With all that said I still think the vehicle is outstanding and I absolutely love it! It's the internal process of Genesis that has some kinks. Hope they can get there act together Genesis cars are really well designed.
I have the exact same problem. From day 1 my GV80 will not find anything when I enter an actual address. But if I know the name of of the place and type it into the search, the navigation finds it almost every time. Odder still is that once I find it, and then again enter the address instead of the name, it says nothing found. **** frustrating and I'm finding myself using my iPhone instead of the car.
I have the exact same problem. From day 1 my GV80 will not find anything when I enter an actual address. But if I know the name of of the place and type it into the search, the navigation finds it almost every time. Odder still is that once I find it, and then again enter the address instead of the name, it says nothing found. **** frustrating and I'm finding myself using my iPhone instead of the car.
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
