I had agreed to a deal with South Bay Genesis to purchase a new GV80 on Sunday evening (3/7) after going through some negotiations over the weekend. We agreed on price and they asked me to submit to a credit check (which was fine). I don't agree to allow credit report pulls willy nilly because I don't finance purchases. But this was fine, because we had a deal (or so I thought). Dealership sent two emails on Sunday night saying to come down at 5pm on Monday evening to pick up the car and finalize the paperwork.
At 12:04pm Monday, sales manager texts me and says "just making sure your (sic) coming in around 5pm, if you want to save time at the dealership email me layout drivers license and current insurance." At 12:27pm, I confirmed via text that I would be coming down at 5pm and would send him the license and insurance information.
At 12:57 pm, sales manager texts that another manager just sold the vehicle to another buyer. Sales manager then tries to pin it on me saying it was taking too long. No warning. No "hey you need to get down here earlier." No "this car is spoken for for the next few hours" to the other buyer. Just a text saying "another manager sold the vehicle". (Congrats to the person who bought the vehicle. Seriously, I doubt they knew anything about this.)
The car may be great, but this is not the way to treat potential customers (and build a luxury brand experience), especially if you are trying to lure people from more established brands like Mercedes and BMW. There are other Genesis dealers out there that can earn my business.
At 12:04pm Monday, sales manager texts me and says "just making sure your (sic) coming in around 5pm, if you want to save time at the dealership email me layout drivers license and current insurance." At 12:27pm, I confirmed via text that I would be coming down at 5pm and would send him the license and insurance information.
At 12:57 pm, sales manager texts that another manager just sold the vehicle to another buyer. Sales manager then tries to pin it on me saying it was taking too long. No warning. No "hey you need to get down here earlier." No "this car is spoken for for the next few hours" to the other buyer. Just a text saying "another manager sold the vehicle". (Congrats to the person who bought the vehicle. Seriously, I doubt they knew anything about this.)
The car may be great, but this is not the way to treat potential customers (and build a luxury brand experience), especially if you are trying to lure people from more established brands like Mercedes and BMW. There are other Genesis dealers out there that can earn my business.
