You nailed it. That’s a Genesis problem if they want to compete with Mercedes and Lexus. I’ve owned both and they wouldn’t think of not returning your vehicle washed.

 

My 2025 GV60 has been in twice, and each time got a wash at Genesis White Plains (NY). Inconsistent service across dealers seems to be the norm.

 

With all due respect, this country & in fact the world is on fire & having my car washed & vacuumed at the dealership isn't at the top of my list right now... My advice would be to insist on what you expect when the car goes in....

 

The world in fact isn’t on fire. You should trade in your $75k car for a used firetruck. Me, I expect my car to be washed as promised when I put my money down without having to ask.

 

I just picked up my car this AM and mine was washed as well. I usually wait for my car and they ask if I wanted it done, but I guess if you drop it off, they just do it.

 

You're in Florida, right? Is your dealer too far away for the Concierge Service? My dealer is now advertising lifetime valet service. I think I get three years of the service, but I'm going to go back thru my paperwork and find out!

 

Just had service performed and the car was returned like new.

 

Oh! You thought it was a Lexus.

 

I need to give a shout out to Genesis of Corona in Southern California. They called me about a safety recall and it just happened to coincide with my first service appt on my 2025 GV80. We picked a day/time and they called the night before to confirm. Then they called me on their way to deliver my loaner and asked if I would like anything from Starbucks. The vehicle should be in service for a day and will be returned washed (not sure about vacuumed). I am very impressed by their service so far!

Also, I previously owned a VW Tiguan purchased from their sister dealership right next door. As part of my deal, I was given free car washes at VW whenever I wanted. I negotiated that into my Genesis deal as well. It is a great perk and the people are so nice at the VW dealership. I give the car wash attendant $5 for his trouble each time and I take some Christmas cookies into the service dept each year. I guess I am just lucky.

 

Just got it back and it was washed and vacuumed out. My vehicle has 5500 miles on it, and that is when the first service light came on. It was a very painless process. Oil change, tire rotation and 2 recalls - fuel sensor and CA vehicle emission.

 

Genesis of Stevens Creek in Santa Clara has always vacuumed and washed my car regardless of why I brought it in. Well sometimes hard to get a hold of the people that I've dealt with there have been good

 

Yes, I was surprised. They try to make it look like MB or BMW white glove service department but they were understaffed and a wash (even excluding the vacuum) was not in the cards.

40 years of Mercedes, BMW, Audi and Lexus where the car was spotless after a service.....or in the case of Fletcher Jones Mercedes in Newport Beach, just drive in and ask for a wash and you can go inside and get a sandwich while they do it.

It's hard to soar with eagles when you work like turkey's

 

I have my car hand washed always .. machine car washes are not good for exterior paint. My dealership offers it and I always decline .. 2023 GV80 Prestige

 

Genesis of Charlotte,NC has always washed and vacuumed my G90 and GV70 when serviced. Stand alone dealership.

 

Genesis still has a loooong way to go on the dealership experience side. Our dealer finally opened the Genesis only dealership. Hoping for a better experience there than from cornerof-the-showroom Hyundai side. But they still don't have loaners readily available, and the promised concierge-delivery-exchange of a loaner is crazy 3 month wait.

In contrast, my Audi dealership not only washes and vacuums(at least the front), on every service call. But they offer complimentary wash/vacuum any time I want.....without a service. I use it as one of my coffee-shop alternatives. They have a pretty nice espresso machine, and snacks in the lounge. And they often ask if I want it hand washed to avoid the machine swirl marks. The wait for parts, however, is similar to Genesis. Every recall seems to be a week long process.
The free-wash experience was the same at 2 previous dealerships. BMW and MB.

 

My Genesis has never received a wash or vacuum over five visits in 25,000 miles. After the second visit, I asked them whether they do this, and they gave me a gift card at a local car wash. Every time I take in my Lexus or Mercedes or Audi or Bentley or even Toyota most of the time, for whatever reason, it gets both of those. If Genesis plan to compete with the likes of Lexus, they need to do that without fail at every visit at every dealership.

 

****, they wash my Honda before I get it back and you can go there anytime for a wash, although I dont do that.

 

I have always waited for my car during routine servicing. They always offered to wash the car, but I usually just want to get out of there. So it is basically my choice.

 

My dealer always asks as well (so does my Infiniti dealer).

 

I've never had a dealer vacuum any of my cars in 50+ years. The combo Genesis/Hyundai dealer I bought my GV70 from 3 years ago washed it each time, but it changed hands last year and is now a Hyundai-only dealership. I had my car serviced last month at a standalone Genesis dealer that opened last year, and my car was not washed. Disappointing, but I also realize some owners don't want anybody else to wash their vehicles. I'll be sure to request it next time.

I've never had a dealer vacuum any of my cars in 50+ years. The combo Genesis/Hyundai dealer I bought my GV70 from 3 years ago washed it each time, but it changed hands last year and is now a Hyundai-only dealership. I had my car serviced last month at a standalone Genesis dealer that opened last year, and my car was not washed. Disappointing, but I also realize some owners don't want anybody else to wash their vehicles. I'll be sure to request it next time.

My previous car was an Infinity QX80 and they always washed & vacuumed my car when I took in for service. I guess I got spoiled 🤔

 

I've never had a dealer vacuum any of my cars in 50+ years. The combo Genesis/Hyundai dealer I bought my GV70 from 3 years ago washed it each time, but it changed hands last year and is now a Hyundai-only dealership. I had my car serviced last month at a standalone Genesis dealer that opened last year, and my car was not washed. Disappointing, but I also realize some owners don't want anybody else to wash their vehicles. I'll be sure to request it next time.

 

Depends on the dealership. Some only do the wash, in very rare cases, some do both a wash and vacuum. Seems any more most do nothing (saves money and less labor). Service like this is getting nonexistent. The good ole days when I got a light interior detail at an Audi dealership in the 1990's.

 

All Audi does now, with the concierge service, is run it thru a car wash...